Customer Service Manager

CONNIE L. DEPPE

PO Box ***

Virginia City, Nevada 89440

Home: 210-***-****

Cell: 210-***-****

Local: 775-***-****

abiur2@r.postjobfree.com

• Over 25 years claims handling experience

• Confident Leadership experience

• Excellent written and oral communication skills

• Team player

• Customer Service given priority

• Experienced Litigation Manager

WORK HISTORY

August 2007 to April 2009

Travelers/St. Paul Insurance

San Antonio, Texas

Public Entity Technical Specialist

Handling public entity claims for Texas, Western and Southern United States. My pending totaled 150.

My closing ratio for 2008 was 111%. My pending included heavy litigated claims (catastrophic injuries,

death,etc) and management of this litigation. I attended mediaton and arbitration with and without

defense counsel. There was a large book of business with Native American casinos within my territory

which resulted in experience handling casino type claims.

September 2006 to April 2007

USAA

San Antonio, TX

Homeowner's Claims Examiner

Handling Homeowner's Liability claims with a pending of approximately 100. Negotiated claims with

structured settlements prior to litigation.

April 2005 to March 2006

Engle Martin Claims Administration/American Commercial Management

San Antonio, TX

Public Entity Sr. Claims Representative

Handling public entity claims for Third Party Administration for Texas and Northwestern United States.

Heavy pending of 165 with frequent use of structured settlements. I attended mediation and settlement

conferences. I was a strong litigation management team player with defense counsel.

August 2000 to March 2005

Ward North American (now known as NovaPro) Coregis Insurance Group

San Diego, CA

Manager/Public Entity Division

This is a Third Party Administrator. I was dedicated to handling claims for Coregis Insurance Group who

is a public entity insurer. I managed the TPA office consisting of six adjusters and one clerical assistant.

My office consistently passed audits by both the client and my employer. Work was divided by territory

and provided excellent customer service. During this time I assisted with the Hospitality Department

when required and handled claims for bars, hotels, restaurants etc. I assisted perfecting a Defense

Counsel listing and controlled litigation on a daily basis.

1994 to 2000

Carl Warren & Company

San Diego, CA

General Liability Sr. Claims Representative

This is a Third Party Administrator. I handled claims on behalf of Costco Warehouse and various public

entities. Succinct reporting based on client request was a requirement. Attended meetings with the

public entity to request authority from City Management. Worked closely with public officials and their

legal teams. Costco was self-insured and tried all litigated cases, so I have experience with trial reporting

as a result.

1990 to 1994

Golden Eagle Insurance

San Diego, CA

Litigation Supervisor

Supervised four litigation adjuster handling complex commercial lines with high dollar reserve/value.

Analyzed complex coverage issues with tender and contract issues; developed case litigation strategy.

40% of personal pending was construction defect litigation, mainly in California with some Nevada

experience. This local insurance company specialized in the building trades; given my unit handled

catastrophic claims, I handled construction site accidents, as well as Construction Defect and am

extremely familiar with indemnity agreements, tenders of defense and additional insured endorsements.

EDUCATION

Various IIA classes

Certificate in Medical Terminology

CPCU course work

CURRENT LICENSES

Texas Property and Casualty Adjuster

Current licenses in CA, WY, NM, OK, LA, SC, GA

Previously licensed in VT, RI, NY, PA, CT

Currently Pending: NV

REFERENCES AND ADDITIONAL EXPERIENCE PROVIDED UPON REQUEST

Contact this candidate