Customer Service Sales

Patricia A. Chavis

*** ****** ***** ( Spring City, TN, 37381 423-***-****

or 501-***-**** ( ***.******@*********.*** or

*********@***.**********.***

Summary of Qualifications

Highly organized and detail-focused Department Administrator/Administrative

Asst. with an exceptional track record of accurately handling confidential

information in deadline-oriented environments such as Office Research and

Development and Manufacturing.

> Skilled in all aspects of recording transactions and ensuring accuracy

and completeness of data.

> Excellent proofreader/researcher of data and determining if

specifications are accurate or need adjustments. Document Control

contact.

> Proficiency in managing Upholstery budgets and bid accordingly to

degree of difficulty of each individual item.

> Proven ability to identify and implement improvements to streamline

processes and increase efficiency and productivity.

> Excellent computer skills; proficient with Microsoft Word, Microsoft

Excel, Microsoft Power Point, Micrografx and Microsoft Access and able

to learn proprietary systems/applications quickly and easily.

> The ability to work and/or Supervise in a Manufacturing setting

depending on the job. Sewing; Stuffing/Sealing; Design with some

Autocad experience with Frames/structures in the Furniture and

Commercial Airline industries.

> Contributed in several cost reduction plans that have saved the

company hundreds of thousands of dollars per year.

Skill Proficiencies

Weekly and Quarterly Budget Preparation Specification Review

Reports Process Improvement

Database Invention and Opticut/Micromark Coordination of

upkeep Copics (BOM)/AS-400 outsource bids and

Records Management Suppliers

Document Control

[pic]Education

Graduated from Rhea County High School - 1988

McKenzie College - Chattanooga, TN - Completed 1 year of credits and on the

Deans List.Chattanooga State - Dayton, TN - Completed 1 year of

credits.[pic]Professional Experience

Dassault Falcon Jet Company, Little Rock, AR

2007 - Present

Upholstery Department Office Administrator: Manage Upholstery CSR's and

Bids. Prepare management Rework reports and budget summaries using

Microsoft. Excel detailing the company's status. Write Part II Burn

packages for FAA to approve of as well as the managing the process of the

Part I burns from conception to FAA approval. This process requires the use

of AutoCad. Coordinate with offload suppliers and DFJ personnel as to what

is shipped out and what is being done in house. Update all of Upholstery

schedules when the Master schedule is released.

Patricia A. Chavis Page 2

Specification Review to identify key factors that will affect the

Upholstery Shop regarding budget, materials and manpower.

Key Contributions:

. Supported a significant increase in productivity levels by

streamlining processes. Introduced 5S mentality to

Department which was later implemented.

. Prepared and delivered to management, under extremely quick

turnaround timelines, accurate monthly, quarterly, and

annual budget/rework presentations.

. Coordinate all Upholstery Samples with Pricing and Planning

and ensure all materials are ordered, delivered and

completed, per request, in a timely manner. Records

Management.

. Coordinate with Worldwide Spec and Design on items that may

cause issues with Upholstery such as types of material that

fail burn testing or complicated designs that do not match

the blueprint/sketch.

La-Z-Boy Inc. 2006-

2007

Supervisor

Lean Manufacturing setting which required skilled knowledge of each

individual department in order to function in a fast paced/production

setting.

Key Contributions:

. Managed approx 25 employees within a Lean Manufacturing

environment.

. Excelled within a fast-paced environment, continually

taking on increased levels of responsibility.

Fairfield Resorts 2005-

2006

Timeshare Salesperson

Customer Service/sales position

Key Contributions:

. Real Estate Agent and Realtor for Crye-Leike Realty in

Spring City, TN

. Worked with writing contracts and Sales.

La-Z-Boy Research and Development

1996-2005

Pattern Layout Technician

Design, Cut, Sew and implement patterns into computer system. Devise cut

files; sew notes and assorted material for manufacturing plants. Special

projects as assigned by Manager. Proofread BOM to coincide with Sew Notes

and Upholstery Notes.

Key Contributions:

. Demonstrated talent for quickly learning new tasks and

completing assignments ahead of schedule while maintaining

a high degree of accuracy.

. Contributed to acquiring a patent on the tubular seat

design.

. Contributed in the writing of Upholstery Quality Standards

and traveled to Manufacturing plants to ensure that these

standards were being upheld.

Foreign Language: Minimal French but willing to learn any language.

Contact this candidate