Software Technical Support
Resume:
A ndrew Tuchsen
Andrew Tuchsen
***** ******* ***** **. ******, CA 95370
********@*****.***
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Objectives
To obtain a challenging and rewarding position in the IT field, from which I can gain useful
i ndustry experience.
Skills
Experience upgrading, t roubleshooting, and building computers, as well as installing and
configuring software programs
Upgraded, installed and backed up memory of company computers on a bi-weekly basis.
Installing and configuring peripheral devices.
Advised customers of the system requirements to run software.
Knowledge of IP addressing and networking with routers and switches.
Extensive experience with the internet and email.
Experience providing technical support to users with li tt le or no computer knowledge.
Answered, an average of 50 calls per day, addressing customer questions and assisting with
concerns, breaking down steps into layman’s terms.
Referred customer to appropriate technical support when necessary (i.e.: manufacture of
peripheral equipment).
Provided end user support with the installation, configuration and day to day use of software
v ia email and phone.
Setting up and configuring new office computers and equipment, as well as maintaining and
u pgrading equipment.
Installed and monitored solar system monitoring software installed at the various customer
locations.
Maintained records of customer questions/problems, on company database, including
resolutions to problems.
Assisted with the writing of technical manual for industry specific software.
Used remote connectivity software to assist customer with computer and software set up.
Education
A ndrew Tuchsen
Columbia College A ugust 2008-Present
Completed Cisco Networking Academy program at Columbia Jr. College with a B+
average, cur rently studying for the industry exam to obtain my CCNA certification
I nfinet Systems June - September 2000
Obtained my COMPTia A+ certification for computer repair.
Summerville Union H igh School April 1999
Graduated.
WORK experience
NextPOS Corporation Senior Support Technician M arch 2001 – August 2002
Kerr Enterprises A pprentice Electrician October 2005 – May 2007
All Septic Service O ffice Assistant &General Labor J une 2007 – August
2008
REFERENCES
Buck Heinze: Cell: 209-***-****
Lynette Hard: Home: 209-***-****
Sally Scholl: Cell: 209-***-****
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