Customer Service Manager
Resume:
T a n g e l a H a l l
Montgomery, AL 36117
Mobile: 334-***-**** Home: 334-***-**** Email:
***************@*****.***
In response to the availability regarding your Human Resources
Specialist position. I have enclosed my resume for review. It will provide
my education, background, and experience.
My work history covers 14 years of professional business
experience which includes 5 years of business management in accounting
experience and 5 years of banking experience. I am certified in
Professional Development/ Social networking. During my employment at
Alabama State University, I was certificated to teach "Choosing the Best"
and "Sex Can Wait", abstinence education courses.
Throughout my career I have obtained expertise in communication
and leadership skills. My passion is assisting others to become
responsible for their future and overcoming problematic situations. My
experience, dedication, hard work, and outgoing spirit to tackle situations
have made me qualified and skilled to aid others.
May I arrange an interview to further discuss my
qualifications for this position? I am available at a mutual convenient
time.
Sincerely
Tangela Hall
T a n g e l a H a l l
5828 Acacia Court
Montgomery, AL 36117
Mobile: 334-***-**** Home: 334-***-**** Email:
***************@*****.***
Education
. Auburn University, Montgomery, AL Certification:
August 23, 2010
Professional Development / Social Networking
. Troy University, Montgomery, AL
B.S. Degree: December 2004
Major: Psychology
Minors: Business Administration &
Sociology
Career Objective
My passion is working with adults become responsible for their future. I
enjoy helping them find a better solution to their complex situations. My
goal is to assist them as they overcome.
Business Experiences
. Accounting Coordinator Enterprise Holdings
April 2005-Aug 2010
My business management accounting experience has a wide variety of
principles. They consist of account receivables & payables, preparing bank
reconciliations, processing journal entries, and returned checks and credit
card disputes. Some of my accomplishments include creating a cost saving
analysis, saving the company approximately $10,000 a year. Also,
maintaining greatest communication and customer service support to the
regional branches along with volunteering for varies charitable events. My
over all business management/ finance skills has been extremely expanded,
while working in the accounting field. My biggest achievement from this
position is the opportunity to intervene and help the managers and
customers out of a losing situation.
. Abstinence Educator Alabama State University
Oct 2004-Dec 2004
This position consisted of teaching students in 6-12th grade a course in
abstinence education. My certification was to teach Choosing Your Best and
Sex Can Wait. My duties included creating a lesson plan for the course and
teaching students. The curriculum involved role play activities and testing
on the material that was administered. My capability to teach the course
throughout the three month period was fulfilling and exciting. It also shed
a major light on my concern for young adults.
. Account Representative Sterling Bank
July 2003- Dec 2004
My duties included handling a large amount of currency while assisting
customers with day to day financial operations and maintaining a
professional banking environment. My accomplishments were successfully
multi-tasking the daily banking operations. My banking experience opened a
world of compassion for servicing the customers' financial needs.
. Account Representative Alabama Mental Health
C.U. Feb 2002- July 2003
While employed at this credit union, my financial knowledge was incredibly
enhanced. My duties included assisting the branch manager; assisting
members with daily financial operations; and maintaining the routine of
operating a credit union. I often operated the branch under no supervision
and maintained a successful amount of loan collections. Committing to these
duties created a strong public relation with the members and gave me the
opportunity to display great leadership skills.
. Call Center Representative Regions Financial Corp
July 2001- Feb 2002
My duties included assisting customers with financial matters and
researching difficult account situations. My accomplishments were cross-
selling banking products and maintaining a positive team environment. This
was a challenging position, but with determination and strong will power to
accomplish my goals every month was awarding.
Personal Experience
. Tax Preparer
. Online Producer
. Online Personality
. Social Media Manager
. Event Coordinator
. Interior Decorator
. Photographer
. Videographer
Social Networking
. Four Square
. YouTube
. Word Press
. Yelp
. Flickr
Software Skills
. Microsoft Word
. Microsoft Excel
. Microsoft Power point
. Microsoft Outlook
. PeopleSoft Financials
. Reflections Database
. Odyssey Database
. Bank of America - Merchant Explorer / BA Merchant Services
. American Express- Credit card processing & Merchant Services
. Discover- Merchant Account Center
. Tax Act Software
. Turbo Tax Software
Contact this candidate