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Manager Customer Service

Location:
Lubbock, TX, 79424
Posted:
October 18, 2010

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Resume:

SHAWN MASSIE

**** ***** ****** ? Lubbock, TX ****4 ? Cell 806-***-****

abiuod@r.postjobfree.com

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SUMMARY OF QUALIFICATIONS

An agile leader who performs well in challenging and changing environments

and is eager to take on new challenges. Also is adept at managing all

phases and aspects of business operations from current needs assessment

through strategic implementation and financial reporting. Skilled at MRP

and JIT inventory management tools to allow maximum function with minimized

assets. Exhibits advanced analytical abilities in finance and

software/operation application.

EDUCATION

Hardin Simmons University, Abilene, TX

Abilene Christian University,

Abilene, TX

M.B.A., Masters of Business Administration

Bachelor of Science, Visual Communications/Business

CORE COMPETENCIES

Program & Project Management

Strategic Planning

Business Development

PROFESSIONAL EXPERIENCE

RPS SOLUTIONS, Lubbock, TX

RPS Solutions is a leading manufacturer of safety apparel and industrial

work-wear. With sales around 12 million annually and facilities located

both in Texas and in Mexico, RPS has established itself as a leader in the

industry.

Business Development Manager/Operations Manager

July 2007 - Present

? Adjust supply chain requirements based on the inventory levels

and needs

? Implemented new MRP system and trained all staff to use new

system

? Manage purchasing and inventory personnel, as well as various

other customer service, IT and systems personnel

? Prioritize demand requirements, production, and capacity

planning requirements

? Gather and analyze informational reports looking for

improvement and future purchasing directives

? Coordinate IT projects such as system improvements and new

software applications

? Analyze make vs. buy economics for all new products and raw

materials

? Make decisions the directly change to focus of the company in

regards to product mix, all manufacturing and

system applications, and companies market strategy

? Perform Ad Hoc projects for investment recovery efforts to utilize

obsolete raw materials and liquidate unusable items as well as new

product development

? Consult with CEO, CFO, and COO regarding product mix,

production planning, and various financial aspects

? Establish new customer contract pricing and put in place

company standards to meet set terms

? Managed Government and new product development ensuring

projects are delivered under budget and

according to customer specifications

? Forecast usage and budget current and future changing prices

for raw materials

? Managed and approved all inventory transactions as well as

establishing new vendor contracts and pricing

TRAILER MOVES INC., Lubbock, TX

Trailer Moves provides freight trailer relocation and logistical services,

providing an affordable way for owners to reposition equipment.

Relocation Specialist/ Business Development Specialist

May 2006 - June 2007

? Analyze and monitor supply chain logistics of incoming freight

trailers

? Enhanced business infrastructure to improve work efficiency

through process reengineering

? Analyzed new customer prospects and investment opportunities

to assess potential revenue growth

? Due to industry restructuring, I was laid-off from this

position due to budget cuts

ENVIRONMENTAL LAB OF TEXAS, Midland, TX

Lab Tech/Data Analyst/Systems Manager

May 2005 - May 2006

? Supervised lab functions and managed lab technicians to ensure

proper operating procedures were followed

? Oversaw all operations in two departments, gathered findings

and analyzed them for legitimacy

? I left this job to relocate to Lubbock, TX for family reasons

TECHNICAL SKILLS

SAGE MAS, MRP, Job OPS, QuickBooks, MS Excel, MS Office, MS Power Point,

Adobe Illustrator, Adobe Photoshop, Gimp, Crystal Reports, Presentation

Abilities and Study, Act Link

INTERESTS

Team Sports, Cooking, Guitar, Singing, Service Projects, Youth Group

Sponsor, Animals, Outdoors, Movies, Family



Contact this candidate