Customer Service Representative

REBECCA SCHAPIRO

** ********* *****

Cheektowaga, NY 14225

******@*****.***

412-***-****

OBJECTIVE

To be given the opportunity to exercise my knowledge in customer

service, service orientation, and time management skills in the field

of Court Reporting.

SUMMARY OF QUALIFICATIONS

12 Years experience working in the restaurant business, customer

relations, human services and communications training. Experience

includes providing employment opportunities, hiring procedures and

telephone training services.

EDUCATION

October 2010-Present Buffalo, NY. Stenographic Institute.

Court Reporting

October 2008-September 2010 Pittsburgh, PA. Academy of Court Reporting.

Court Reporting

June 1998-September 2000. Utica, NY. SUNY Technology at Utica/Rome.

Psychology

August 1996-July 1998. Utica, NY. Utica College of Syracuse University.

Elementary Education.

SKILLS

. Customer service-Interpersonal communication skills, public speaking

. Management of personal resources-motivating, developing, and

directing people as they work

. Applications-Word processing

. Research-training, time management and problem solving

WORK EXPERIENCE

. June 2006-July 2010. Red Robin Restaurant. Pittsburgh, PA

Server / Trainer

Developed orientation and training schedules.

Managed training materials.

Coordinated specific dates and times for meetings.

. July 2004 - December 2005. Customer Service representative for the

American Automobile Association. Buffalo, NY

Trained employees on upcoming events.

Developed clients in need of AAA services.

Renewed member services.

. September 2002-June 2004. Kadimah School. Buffalo, NY

Substitute Teacher

Developed lesson plans and weekly progress reports

Maintained curriculum

Created daily projects for students

. September 1996-June 1999. Jewish Community Center. Utica, NY

Lead Teacher for After-School Program

Organized and planned daily activities- including physical education

classes, and art projects.

Developed and maintained weekly progress reports.

Assisted in homework, and reading assignments.

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