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Manager Customer Service

Location:
Abilene, TX, 79606
Posted:
October 20, 2010

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Resume:

Jamie L. Mitchell

**** ********* ******

Abilene, TX 79606

940-***-****

abiunm@r.postjobfree.com

SUMMARY

I am a positive, dedicated self-starter seeking a career position in which I can apply

my computer skills, ability to work with the public, and my organizational skills. I

am highly experienced in Microsoft Word, Microsoft Excel and Microsoft Access

p rograms. I work well under pressure, am adaptable to change and am multi- task

oriented. I am sensitive to confidentiality requirements and am trustworthy as

evidenced by my security clearance and cash handling experience.

WORK HI STORY

August 2007-August 2009: Home Depot Head Cashier

Home Depot, Wichita Falls, Texas

As Head Cashier my duties to include: scheduling and supervising employees, cash

d rawer countdown, preparation of daily reports, product inventory, audits, filing,

loss prevention, store maintenance, and correspondence with vendors as well as

corporate management. Prior to being promoted to Head Cashier, I was a Customer

Service Representative for Home Depot working with customers and employees on a

daily basis. I processed sales transactions, returns, and refunds. I also processed

special orders, deliveries, and maintained customer accounts.

J uly 2002 – April 2005: Hollywood Video Assistant Store Manager

Salt Lake City, Utah

As Assistant Store Manager my duties to include scheduling and supervising

employees, opening and closing the store, working daily with cash countdown of each

employee cash drawers, as well as store deposits correspondence with vendor

companies as well as our corporate office. My duties also included inventories, loss

p revention, filing and store maintenance. Prior to my promotion to Assistant Store

Manager, I was Shift Leader and Guest Service Representative, working with the

public on a daily basis. I maintained customer accounts, maintained and processed

movie rentals by processing rental requests with computer based programs. My

duties also included inventories, video, game, and DVD upkeep.

J uly 1995 – July 1999: United States Air Force Information Manager

Seymour Johnson AFB, Goldsboro, North Carolina

October 1995 to March 1998

I performed functions at base level as Publications and Forms Management

Manager. My duties included keeping records of forms and publications for the

base. I also managed the storage, stock, and distribution of all forms, such as

classified and controlled items.

March 1998 to July 1999

I maintained and reviewed Enlisted Performance Reports for the Squadron

Commander, managed the squadron leave program, the aerobic fitness program, and

coordinated squadron Temporary Duty Orders. I also served as the alternate

Security Manager and performed administrative functions to include filing, typing,

and record maintenance. I held a secret security clearance and adhered to all

confidentiality requirements.

EDUCATION

Montrose Hill- McCloy High School, Montrose, MI 48457-1994

Additional Education and Training

Basic Military Training

Information Management Apprentice Course (184 Hours)

Publication and Forms Management

Work Group Administration

Information Management Journeyman Course

Security Management

Records Management

Customer Service Training

SPECI AL AWARDS AND RECOGNITIONS

A irman of the Quarter, 335th Fighter Squadron, April - June 1998

Nominated for 4th Fighter Wing Airman of the Quarter April - June 1998

Nominated for first term Airman of the Year, 4th Fighter Wing 1998

Sharp Saber Award, 4404th Operations Group, Saudi Arabia 1998

National Defense Service Medal

Armed Forces Expeditionary Medal

Humanitarian Services Medal

Employee of the Month March 2008



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