Customer Service High School
Resume:
*** *. ****** **. ***** 843-***-****
Lake City, SC 29560
Felicia Marie Hardy
Objective Eager to find a challenging career offering
opportunities for growth and advancement. Willing
to relocate.
Work experience February 2009-Sept. 23,2010 Sykes Inc.
Kingstree,SC
Customer Service Rep.
At&t Mobility Postpaid
? attracts potential customers by answering
products and service questions; suggesting
information about other products and services
Maintains customer records by updating account
information
Maintains financial accounts by processing customer
adjustments
Serves customers by providing products and service
information; resolving product and service problems
At&t Mobility Prepaid
? Activate service and recommends potential
products or services to management by collecting
customer information and analyzing customer needs
? Troubleshoot phones and prepares products or
services reports by collecting and analyzing
customer information
? Opens customer accounts by recording account
information
? Contributes to team efforts by accomplishing
relates results as needed
March 2006 - July 2008 BCBS
Florence,SC
Claims Analysts 1
? Processed 120 claims a day
? Processed insurance claims for Michigan Med
Advantage
? called doctor's offices to get the missing DRG
codes
? Processed Durable Medical Equipment insurance
claims (200 a day)
July 2005 - February 2006
Customer Service Rep Movie Gallery
Lake City,SC
? Support sales rep by in opening new accounts and
by upgrading existing accounts
?Maintain quality control/satisfaction needs,
constantly seeking new ways to improve customer
service
? Sales and cashier experience
May 2001 - August 2002 Lake City Head Start
Lake City,SC
? Handled all word processing and typing. Entered
data for reports, production items, shipping and
inventory
? Maintained computerized inventory of all
parts,supplies,and products
?Answered the phones and presented the company in a
professional and businesslike manner
Education October 2003 - 2004 Bamberg Job Corp
Bamberg, SC
Business Technology Certificate
Word Processing/Data Processing
August 1999 - May 2003 Lake City High School
Lake City, SC
High School Diploma
References Alithia Brockington - BVOIP Technical Support -
Sharnay Pressley - CSC - Customer Service Rep. -
Tracey Williams - ADP - Customer Service Rep. -
Personal Dependable, cooperative person, friendly, patient,
Qualifications and eager to learn
Hobbies Reading, Gardening
Contact this candidate