High School Office

Kira N. Knight

**** ********** ****. #*** *****: 904-654-

5938

Columbus, GA. 31909 Email:

***********@*****.***

Objective

A challenging position at a growth-oriented firm, which will allow me to both further utilize my skills and

acquire new abilities.

Professional Profile

Accomplished Assistant with a proven ability to provide high-level administrative support by conducting extensive research,

preparing reports, handling information request, and performing clerical functions. Adept at working in fast pace environments

demanding organizational, leadership and interpersonal skills. Consistently leverage organizational capabilities to facilitate well-

fun, and streamlined office operations. Deliver outstanding results, leading to increased levels of responsibility and recognition. I

am an effective communicator who will inspire confidence in any employer.

Work Experience

Interline Brands, Jacksonville Florida (May 2005- September 2009)

Head Claims Investigator & Adjuster, Claims Processor

• Manages administrative claim processes within the office and ensures that procedures meet office needs and are

consistently understood and followed

• Establishes and continually reviews, updates, and develops complex claim procedures

• Knowledge of the standardized investigative requirements and processes to obtain appropriate reimbursement for

damage and losses from transportation companies

• High knowledge of a body of standardized regulations, requirements, procedures, and operations associated with

clerical and technical duties in the transportation department

• Serves as the administrative focal point of contact for transportation administrative needs of the organization

• Securing carriers to arrange for pickup, delivery, and storage of shipments; identifying the mode or combination of

modes, types of special equipment, and services required for shipments

• Advise customers of inadequacies or inaccuracies in shipping requests and related documentation

• Responding to customer complaints or problems involving delays, loss, or damage

• Reconciling and certifying bills related to transportation actions; conducting performance reviews and quality

inspections of services provided under contract

• Selecting modes or carriers, consolidating shipments or coordinating connections, responding to customer inquiries,

and ensuring regulatory compliance throughout the movement process

• Knowledge of the structure and content of transportation documents (e.g., tenders, bills of lading, invoices, or vehicle

accident or usage reports) to investigate and resolve routine or recurring discrepancies, check documents for adequacy,

or perform comparable actions that are covered by established procedures

• . Reconciling bills or verifying costs when the documentation is unclear or inaccurate and requires extensive research

to determine propriety of the rates charged

• Establishes and maintains office records of various types that may be needed or will assist in the efficient operation of

the office

• Provides information, relays projects, or requests data based on knowledge of organizational structure, mission

assignments, past and present policies and procedures, operating requirements/policies and supervisor's views

• After taking over lead position in Freight Claims my team reduced the past due claims from 330K to 73K in 7 months

Education

Ashworth College- Associates in Paralegal Studies

7/16/2010- Currently Enrolled

18 SH completed

Continental Academy- High School Diploma

6/1/2003

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