CYNTHIA L. AVEY

*****-* ********** *****

Hagerstown, MD 21740

(Cell) 240-***-****

Email: abiukg@r.postjobfree.com

Energetic, outgoing and honest person seeking full-time position. Great

multi-taker, quick learner and hard working individual who works well with

others or independently. Fifteen years of exceptional customer service

experience.

Brook Lane Health Services

January 18, 2010 to present

Patient Account's Clerk

*Checking out patients

*Collecting payments

*Billing insurances/patients

*Calling insurance companies

*Filing insurance claims

*Answering phones

*Scheduling appointments

*Working on patient accounts

*Filing

*Faxing

Cumberland Valley ENT Consultants

January 3, 2000-August 14, 2009

Scheduler

*Preparing charts for the doctors

*Calling and confirming patient's appointments

*Checking EVS for Medicaid eligibility

*Checking for referrals

*Preparing and sending out patient reminders

*Answering phones

*Calling in prescriptions

*Pulling and filing patient's charts

Check Out

*Posting Charges and Receipts

*Balancing charge and receipt summaries at the end of the day

*Deposits

*Closing credit card machine

*Scheduling tests for patients

*Precert tests through patient's insurance companies

*Answering phones

*Scanning reports and faxes received from the doctors

Check In

*Scan and index insurance cards and referrals

*Verify patient demographics/enter patient demographics

*Answer phones

*Call in prescriptions

*Scan reports and faxes

The Children's Doctor

June 1995-December 1999

Check In

*Copy insurance cards

*Enter demographic information into the computer

*Pull charts for appointments

*Call and confirm appointments

*Print fee tickets

Check Out

*Post charges and receipts

*Run charge and receipt summaries to balance end of day

*Close credit card machine

*Schedule appointments

*Close the end of the day for the whole office

*Deposit

*Take deposit to the bank

Phones

*Scheduling appointments

*Taking messages for the doctors

*Filing charts

*Reports

*Faxes

Billing

*Answering phones regarding billing questions

*Calling insurance companies

*Posting personal payments

*Posting checks from insurance companies

Medical Assistant

*Assisting the doctor

*Administering injections, IM, SUB Q, ID

*PKU

*Cultures-throat, urine and fungal

*Temperatures

*Administering medication

*Taking vitals-BP, height, weight, pulse

*Assisting the doctor with Lumbar Punctures and sutures

*Scheduling appointments to specialist

*Writing up referrals

*Audio and vision screenings

Equipped in the following computer systems:

Misys PM Citrix

Medic EMR

Tiger Document Manager

Adobe Microsoft Word

Paper vision Internet

Equipped with the following office equipment:

Multi-line phone Fax machine

Copier Postal machine

Computer Typewriter

Calculator

Graduated from Clear Spring High School in 1995

Graduated from Hagerstown Business College in 1996 with Medical Assistant

Certificate

References

Julie Pennington

Friend/past co-worker

The Children's Doctor

Office Manager

319 East Antietam Street

Hagerstown, MD 21740

301-***-****

Sharon Obitts

Friend/Co-Worker

11921 Comanche Drive

Smithsburg, MD 21783

301-***-****

Linda Zerkle

Friend/Neighbor

16114 Broadfording Road

Hagerstown, MD 21740

301-***-****

Judy Reed

Friend/Co-Worker

14501 National Pike

301-***-****

Clear Spring, MD 21722

Contact this candidate