Customer Service High School

HASINA DOSSA

**** *. ******* ***., #***

Anaheim, CA 92801

714-***-****

E-MAIL: abiukf@r.postjobfree.com

Career Summary:

. Progressively responsible administrative and analytical

experience in the banking and loan industry

. Extensive customer service and staff liaison experience

. General management experience in the airline catering and

logistics industry, including scheduling, distribution,

training and payroll

Skills:

. Fluent in English, Swedish, Kiswahili, Gujrati, Urdu

and Hindi

. Microsoft Word, Excel, Outlook, Internet, Data Entry,

Photocopier

. Excellent comm. Skills

. Ability to work with people

. Punctual - good work ethic

. Document Controller.

Professional

Experience

June 2010-October 2010 Wells Fargo (Contractor)

Doc Drawer

. Responsible for performing a variety of loan documentation

duties on moderately complex loans, using comprehensive

knowledge of policies and procedures for loan products.

. Functions include: processing; closing and compliance for loan

products;

. Interpreting policies while analyzing applicant, property and

documentation;

. Ordering all required verifications, documentation and

subsequent follow ups.

November 2007-January 2008 : United Health Group

Enrollment Processor

. Reviewed and processed enrollment transaction based on

established policies and procedures.

. Updated coverage plan changes, provider information, and

member information into NICE system.

. Assisted Cash Team with data collections generated

appropriate member/employer correspondence.

. Made outbound calls to convey information to members.

May 2004-May 2007: Argent Mortgage Company, LLC

Funder

. Responsible for reviewing, funding, preparing mortgage loan

for shipping

. Reviewed system data to ensure funding balance

. Performed all duties in accordance with company policies and

procedures in all state and federal regulations

. Managed all wet line issues

. Verified the entries

. Competed borrower verifications

. Provided back-up assistance to set-up and funding

. Reviewed loan files to ensure package is complete and meets

all funding requirements

Doc Drawer

. Reviewed and prepared information in loan originations system

while ensuring integrity of data entered

. Empowered and delivered documents to closing agent.

December 2000-March 2004: Bank of America

Support Service Specialist I

. Assisted the loan officers in ordering appraisals and

titles

. Trained new associates

. Processed and distributed incoming/outgoing mail

. Followed up payoff and evidence of insurance

. Assisted in sending out client notification letters and

FICO scores

. Followed the loan assignment reports for loan officers

Support Specialist II

. Reconciled the ACAPS settlement report

. Researched and investigated problem loans

. Responsible for matching and prepping loan packages for

filming

. Trained associates and resolved escalation issues

. Received cross training in all areas of the file facility

Hasina Dossa

Page 2

May 1987-December 2000: Gate Gourmet Stockholm (in Sweden)

Management Associate

. Coordinated scheduling and work assignments to field

employees

. Organized the distribution of food to major airlines

. Researched and enhanced company's productivity

. Resolved customer issues by networking with airlines

. Provided accounting assistance to other associates

. Maintained employees payroll and accounting

Education: Diploma, Mwanza high school, Tanzania-Africa

.

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