Customer Service Representative
Resume:
Six years of experience in customer service call centers. Individual
possesses excellent telephone and customer service skills with the ability
to competently utilize computers and other office machines.
WORK HISTORY
VANGENT, Coralville, Iowa
February 2007*-February 2010
Customer Service Representative
*I started as a temporary employee and was hired as a full- time
employee after successful completion of training program.
. Received inbound calls regarding questions or concerns involving
customer education loans. Worked to resolve issues regarding
such loans.
TEAM STAFFING SOLUTIONS, Muscatine, Iowa July
2006-January 2007
Laborer (temporary positions)
Companies Assigned To: SFS Intec, Proctor and Gamble
SEDONA STAFFING, Muscatine, Iowa
December 2005
Laborer (temporary position)
Company Assigned To: Plastic Products
ALLSTEEL, Muscatine, Iowa
May 2005-September 2005
Laborer
TEMP ASSOCIATES, Muscatine, Iowa
November 2004-May 2005
Laborer, Labeling, Packaging (temporary positions)
Companies Assigned To: Allsteel, SFS Intec, West Liberty Foods
TEAM STAFFING SOLUTIONS, Muscatine, Iowa July
2003-February 2006
Laborer, Machine Operator, Assembler (temporary positions)
Companies Assigned To: Suncourt Manufacturing, CDS, HON Geneva
APAC CUSTOMER SERVICES, Davenport, Iowa
August 2000-July 2003
Customer Service Representative
I started at APAC Center in Muscatine in 2000 then transferred to
Davenport Center when Muscatine Center closed in 2001.
. Received inbound calls regarding questions or concerns involving
credit cards.
. Placed outbound telemarketing calls concerning long distance
telephone service and credit cards.
EDUCATION
May, 2004 High School Diploma from Kirkwood Community College
SKILLS
. Strong telephone communication skills
. Strong customer service skills
. Competent at using PC
. Types 65 wpm
. 80% average score in all programs as far as: Microsoft Word, Excel,
Access, Outlook and PowerPoint
. 9304 keystrokes per hour on data entry 10 key
. 11000 keystrokes per hour on Data Entry Alpha Numeric
. Have operated machines in a production type atmosphere
. Very willing, dependable worker
. Truly enjoy the customer service field
REFERENCES
Frederick Wierschke
454 Morris Drive
Cedar Rapids, IA 52302
Deb Hoppman, Kirkwood Community College
401 W. 9th Street
Tipton, IA 52772
Megan Randall
116 Harrison Street
Muscatine, IA 52761
Lisa Janney
519 Cedar Street
Wilton, IA 52778
Contact this candidate