Customer Service Assistant

Lakeisha Easley

*** *. **** ** **********, TX ***65

Home: 972-***-**** Cell: 469-***-****

*****************@***.***

Medical Office Assistant

Profile

Administrative support professional offering versatile office management skills and

proficiency in Microsoft Office programs. Strong planner and problem solver who readily

adapts to change, works independently and exceeds expectations. Able to juggle multiple

priorities and meet tight deadlines without compromising quality.

Education

Navarro College Waxahachie, TX

Associate Degree in Business Information Technology – 2006 to Present

Relevant Courses:

Professional Development

MS Office for Professional Staff

Electronic Presentations for Business Professionals

Keyboarding and Document Formatting

Communication Skills for Executive Assistants

Medical Administrative Procedures

Professional Office Procedures

Medical Terminology

Professional Development:

Microsoft Office Specialist (MOS), 2007

Certificate in Medical Office Coding and Transcription 2009

Key Skills

Office Office Management Spreadsheets/Reports Executive Support

Skills: Records Management Calendaring

Database Front Desk Reception

Administration

Compute MS Word MS Outlook MS Publisher

r Skills: MS Excel MS Access Windows

MS PowerPoint MS Project

Experience

Navarro College Waxahachie, TX Office Assistant, 2008 to 2009

Handled multifaceted clerical tasks (e.g., data entry, filing, records management and billing) as the

assistant to the registrar and admissions offices. Quickly became a trusted assistant known for

“can do” attitude, flexibility and high quality work.

Highlights:

Skilled in the latest office trends, culture, and technology.

Communicates well orally and in writing with other employees, vendors, and customers.

Shows initiative and ability to work and make decisions independently.

Flexible, works well under pressure, and meets deadlines.

Listens effectively and uses good judgment, discretions, and common sense

Dependable, organized, responsible, patient, systematic, neat, and accurate.

Thinks critically to solve problems and make decisions.

Strong interpersonal skills and a team player.

Radstad Temp Agency – Irving, TX Receptionist, 2001 to 2002

Excelled in role requiring the ability to handle a variety of customer service and administrative tasks and

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resolve customer issues with expediency.

Demonstrated proficiencies in telephone and front desk reception within a high volume environment.

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Led “cleanup” of company database and files. Restored organization to personnel, financial and

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operational records and accelerated data input, processing and retrieval times.

Consistently praised by management for the quality and timeliness of reports, attention to detail,

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exemplary customer service delivery and team player attitude.

Short Cutz Waxahachie, TX Cosmetologist, 1999 to Present

Licensed and skilled professional that operates the business as the manager.

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Recruits licensed operators.

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Handles data entry, schedules, business records, fulfill appointments, plan business

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meetings.

Contact this candidate