Customer Service Sales

*** ********* ***** 931-***-**** Cell

Dover, TN 37058 931-***-**** Home

**************@*********.***

Barbara Joiner

Objective To obtain a position where my excellent customer service, computer, interpersonal

skills will be an asset.

Experience 3/08-Present Suburban Propane Clarksville, TN

Customer Relations Specialist

•931 Handle customer calls for account information

•932 Responsible for taking propane orders, pricing,

Delivery

•933 Responsible for helping walk-in customers including

Processing payments, balancing cash drawer.

•934 Answer questions regarding billing statements,

Set up budget payment plans, and pre-buy contracts

•935 Responsible for adjustments to accounts and account

Refunds.

•936 Dispatch drivers to destinations for service calls and deliveries.

•937 Run credit reports for new customer account set-up in computer

•938 Track lost customers and reasons for the loss.

02/06-12/26/07 Fred Hight Builders, Inc. Louisburg, NC

Project Assistant

First point of contact for Owners, Customers, and Subcontractors.

Responsible for researching and providing temporary utilities and equipment

set-up for various jobs.

Obtain pricing from vendors on various projects.

Responsible for submitting plans and specifications to potential subcontractors

and that bids are received in a timely fashion.

Responsible for submitting AIG documents for application for payment,

Contracts, change orders, etc.

Responsible for Customer invoicing.

01/03-04/05 (lay-off) Freudenberg Nonwovens, LLP Durham, NC

International Customer Service Representative

Responsible for accurate order entry in a fast-paced manufacturing

environment, utilizing SAP software.

Maintain customer pricing

Order follow-up, ensuring timely delivery of products to International customers.

Interfacing with Manufacturing, Production, Marketing, and Quality Control

personnel.

Handle customer inquiries for stock availability, quotations, and technical data.

Prepare export documents for customs clearance.

01/02-09/02 Piedmont Air Conditioning Raleigh, NC

Commercial Service Dispatcher

Responsible for dispatching 23 Service Technicians to HVAC service calls in

Triangle area.

Responsible for customer care calls to ensure customer satisfaction

Scheduled preventative maintenance for contract customers.

Scheduled HVAC repairs when replacement parts were received.

06/00-06/01 Southern Piping Company. Raleigh, NC

Customer Service Representative

Answer incoming calls for commercial HVAC service.

Made weekly visits to customers to ensure customer satisfaction.

Implemented and maintained customer data base for contract customers.

Prepare monthly billing statements.

Assisted Project Managers with operation & maintenance manuals upon

completion of projects.

Attend bid openings and report results to General Manager.

Made visits to General Contractors to obtain plans and specifications for jobs to

be bid.

Obtained pricing for products as well as purchasing equipment

Assisted where needed in all aspects of business.

01/92-06/00 Brady Trane Sales & Service Raleigh, NC

Technical Sales Assistant

Provided inside sales support to Sales Engineers.

Provide technical support to technicians in the field.

Plan & Spec job take-off and quotations.

Purchase equipment.

Inside Sales.

Prepared submittals for engineering approval.

Follow up on quotations and proposals

Interfaced with manufacturing, marketing, and factory technical support.

Order entry and follow-up with eight Trane Business Units.

Education Greenville High SchoolGreenville, SC

Diploma.

Awards Three-time recipient of the Brady Trane Extra Mile Award for outstanding

customer service.

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