Customer Service Manager

__________________________________________

JACLYN N. PONDER

*** ****** ***

Schertz, TX 78154

210-***-****

abiues@r.postjobfree.com

EDUCATION: Bachelor of Arts Degree in Family & Consumer Science-

Sam Houston State University - Huntsville, TX - August 2008

PROFESSIONAL EXPERIENCE:

Woodlake Golf Club June 2004-Present

(A full service Golf Course with a bar & grill and a 200 seat Banquet

Facility.)

Food & Beverage Manager March 2009 to Present

Responsible for all the various functions of the Food & Beverage operation

of the golf and banquet facilities.

. Coordinate all aspects of the Banquet Facility and the Bar & Grill.

. Supervise food and beverage employees

. Report to the General Manager

. Cook food for all banquets and business meetings

. Order all food and beverage products

. Coordinate bookings for banquet facilities

Food & Beverage Supervisor June 2008 to March 2009

. Customer Service- running the bar & grill.

. Set up for banquet functions

. Working banquet functions to assure customer satisfaction

. Cook food for all banquets and business meetings

. Order all food and beverage products

. Supervise all food and beverage employees

. Coordinate bookings for banquet facilities

Food and Beverage Associate June 2004 to June 2008

. Customer Service - running the bar & grill.

. Set-up for banquet functions.

. Working banquet functions to assure customer satisfaction.

. Available to assist prospective customers with questions about banquet

facilities.

. Help with food preparation & clean-up.

. Beverage cart driver to serve beverages on the golf course.

New Braunfels Counseling Center August 2004 to May 2005

Receptionist

. Schedule all appointments

. Receive payments from all clients

. Filing

. Cleaned office and bathrooms daily

Sonic Drive-In May 2003 to Nov. 2004

Food Server

. Deliver orders to customers

. Assisted in food preparation

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