Customer Service Manager

Vicki Root

**** ******* ***** • Kettering, Ohio *5420 • 937-***-**** • **********@***.***

A Highly Dedicated Professional with a Demonstrated Record of Accomplishments

KEY ACCOMPLISHMENTS

Associates Degree in Electronic Engineering 3.27 GPA (2006)

Developed a system to ensure the accounting department billed customers with non-compliant

loads for CWM, increasing revenues $2,000 monthly

Implemented and maintained a hazardous waste tracking program for a treatment/storage facility

Responsible for up to $5,000 cash in store safe

Managed 3 to 8 employees in a retail environment

Performed hazardous waste tracking

Prepared and submitted annual facility reports for Ohio Environmental Protection Agency

Completed required state reports concerning hazardous waste for Texas, Illinois and Ohio

Created required reports for the Drug Enforcement Agency (DEA)

Matched permits to incoming materials to ensure compliance

SUMMARY OF QUAILIFICATIONS

Experienced in Word, Excel, Top Producer, and Lotus

Resolved all customer complaints and issues

Shipping and receiving

Ordered inventory

Accounting

Use of creative sales techniques to improve sales, for example, at Walgreens

I improved cosmetic sales from 18% to 45%.

Improved customer service satisfaction from 69% to 100% (secret shopper)

Payroll

Western Union

PROFESSIONAL EXPERIENCE

Kmart Beavercreek, OH 11/2008 – Present

Supervisor

ACI Dayton, OH 07/2009 - 09/2009

Administrator

BER Enterprises, LLC Bellbrook, OH 05/2004 – 05/2008

Property Manager

Data Entry

Labor

Walgreens Kettering, OH 05/2005 – 12/2007

Assistant Manager

Delphi Thermal Moraine, OH 08/1997 – 05/2004

Assembly

Modern Technology Corp. (MTC) Dayton, OH 12/1992 – 02/1997

Data Entry Clerk

Radiological Technician

CWM Resource Recovery, Inc. W. Carrollton, OH 02/1985 – 12/1992

Environmental Compliance Coordinator

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