Profile: Over ** years of customer service experience, with the ability to

create and sustain an organizational culture that promotes the quality of

service essential to high performance and the ability to recognize and

respond appropriately to the communication styles, feelings, and

capabilities of different people in different situation.

SUMMARY OF QUALIFICATION

Leadership Accounting Supervisory Controls

Monitoring and Enhancement Communication Team Building

EMPLOYMENT HISTORY

Guest Service Representative Yuma Fun Factory

8/2009 - 12/2009 Yuma, AZ

Cashier, Front Desk

. Answer multi-phone lines. Assist Party Coordinators to enter orders for

parties.

. Keep records of customer interactions and transactions, recording details

of inquiries, complaints, and comments, as well as actions taken.

Office Assistant Yuma Fun Factory

11/2009-4/2010 Yuma, AZ

. Handing out paychecks, verify 21 and older groups. Validating bank bags

and counting large sums of money.

. Filing, Xeroxing.

Receptionist Classic Accounting

(Jackson Hewitt)

2/2008 - 4/2010 (Seasonal)

Yuma, AZ

. Answer multi-phone lines, providing information, taking messages and

scheduling appointments. File and maintain confidential records. Receive

payment and record receipts for services.

. Transmit information or documents to customers, using computer, mail, or

facsimile machine.

. Perform administrative support tasks such as proofreading, handwritten

information, and operating calculators or computers to work with pay

records, invoices.

. Greet persons entering establishment, determine nature and purpose of

visit, and direct or escort them to specific destinations. Hear and

resolve complaints from customers.

. Schedule appointments, and maintain and update appointment calendars.

. Provide information about establishment such as location of departments

or offices, employees within the organization, or services provided.

Customer Service Receptionist

NCO

8/2008 - 2/2009

Yuma, AZ

T-Moble Representative

. Reading from scripts that describe products or services, in order to help

customers to repair there t- moble phone. Explain products or services

and prices, and answer questions from customers. Obtain customer

information such as name, address, and payment method, and enter orders

into computers.

Network Service Representative

ATT/SBC

Data Administrator/Operator Services

Anaheim, CA

. Multiple jobs within a 29 year career. Operator Assistant and Data

Administrator and Finally Service Reprehensive for Business customers.

.Confer with customers by Internet, processing orders. Obtain customers'

names, addresses, Investigate billing information.

. Verify customer and order information for correctness, checking it

against previously obtained information as necessary.

. Batch orders to representatives to work orders. Review orders for

completeness according to reporting procedures and forward incomplete

orders for further processing.

. File copies of orders received. Conflict resolution operator to assist

customers. Conduct credit investigations on potential clients.

. Communication skills, monitoring skills and Record keeping.

EDUCATION

. Franklin High School; Los Angeles, CA; General Studies; 1974

REFERENCES

Available upon request[pic]

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