Customer Service Sales

LORETTA DE LEON 806-***-**** / abiudc@r.postjobfree.com

PROFILE

Results-oriented, proactive, dependable professional experienced in computer technology, customer service,

telecommunications, and telesales. Excels in fast-paced environments as well as in supervising and motivating staff to

increase productivity and company profitability. Works well independently and as part of a team. Committed to

excellence and currently plays a key role at both places of employment.

HIGHLIGHTS OF QUALIFICATIONS & ACCOMPLISHMENTS

Customer Service & Inside Sales

Increased sales at TMS by meeting clients request in a timely and accurate manner, thus securing repeat business.

Currently keeping up and running lead generation for both offices.

Customer Services – Restaurant Knowledge

Helped with the training and transition of both new and old employees during the switch from franchise to corporate at

Jason’s Deli. Have taken and participated in several classes on customer service and food safety.

Outside Sales

Recognized as a top producer in telesales at TMS, setting the record for both the Lubbock and Lamesa office.

General Office Skills

Skilled in general office duties, including answering phones,bilingual(english and spanish), filing, preparing

correspondence, compiling daily reports as well as weekly spreadsheets, hour to hour reporting and updating, and

greeting new cliental.

Experienced in accounts payable/receivable, preparing invoices and reconciliations.

Implemented and developed computer generated forms that streamlined procedures, increased productivity, and

improved profit margin due to quality and inventory control at TMS .

Promotions

Worked in telesales for 3 years before being recognized as computer savvy and then promoted to Network

Administrator.

Worked as an in house and Togo cashier, knowledgeable on salad bar maintenance and safety, then becoming a

DELCO (delivery & Catering Coordinator) as well as a head cashier, before being deemed a “Key Employee.”

Computer Skills

Technically proficient in Microsoft office, excel, access, power point, word, and database. Knowledgeable in the

transfer of data and remote access. The general maintenance and components of computers.

Professional Experience

CUSTOMER SERVICE REP/ SALES/ NETWORK ADMIN

Telephone Marketing Services (TMS) (2005-PRESENT) Lubbock, Texas

Consult with clients by phone to determine best lead generation program for their specific needs.

Function as IT Person for both Lubbock and Lamesa. Assisting floor managers with weekly orders, hour to hour

productivity reports, weekly production numbers, employee retention, and quality control.

Over see phone center stations and remote access.

Train staff; currently training and mentoring an assistant.

Serve as assistant to owner and all managers.

Help generate new clients, while maintaining current clients for repeat business.

DELCO / HEAD CASHIER/ SALAD BAR MAINTENANCE & PREP

Jason’s Deli (2006-PRESENT) Lubbock, Texas

Greet customer's appon arrival and departure in-house and take out, with highest personal standards.

Take in-house, Togo, pick-up, and delivery orders.

Function as Head Cashier and Delco(delivery & catering coordinator)

Oversee training of new order takers and c & p togo employees

Oversee that orders are on time and correct, in a timely manner.

Delegate nightly chores for cashiers, c & p and delivery drivers.

Count down my drawer as well as drawers for delivery drivers.

Run food out to in-house customers, while maintaining salad bar.

Stock and prep salad bar top and bottom for morning and noon shift.

Work as a team with my co-workers to provide a pleasant eating experience.

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