Customer Service Administrative Assistant

Sparkle Thompson

**** ***** *** #*** *** Vegas, NV 89121

702-***-**** Residence

Skill & Strengths

** ***** ** *********** *********** Experience 12 Years Plus of

Exceptional Customer Service

3 Years of Supervisory & Management Skills Excellent

Communication Skills, Written and Oral

Experience

Collector NCO financial Systems

Las Vegas, NV

08/09-08/10

Responsible for a portfolio of 400-600 customer accounts

Responsible for personal production and client representation

Solve customer account disputes through research, negotiation and

communication

Exceed industry and client performance expectations/recovery rates

Recovery Collector Cash Call

Las Vegas, NV

10/08-07/09

Answering inbound telephone calls on a multi-line phone system, data entry

Collecting delinquent balances on signature loans

Conducting administrative duties such as filing, faxing, photocopying

documents

Administrative Assistant Wasco State Prison

Wasco, Ca

04/07-10/08

Conducting administrative duties such as filing, faxing, photocopying

documents

Prepare Time Sheets and payroll, Conducting Human Resources Duties as

assigned

Manage and maintain caseload of participants in the substance abuse program

Assistant Branch manager Allied Cash Advance

Bakersfield, CA

08/04-04/07

Collecting delinquent balances on payday loans

Conducting administrative duties such as filing, faxing, photocopying

documents

Supervising others- Speaking with irate customers

Radiology Kern Medical Center

Bakersfield, CA

08/04-04/07

Preparing varies x-ray films (i.e. cat scans, ultra sounds, mammograms and

reports

Transport patients to varies departments throughout the hospital

Ensure and maintain patient safety at all times while transporting

Medical Billing/Collections Specialist HCA Patient Account Services

Las Vegas, NV

06/99-08/04

Collected outstanding accounts receivable on delinquent medical claims

Called Insurance companies to research the status of medical claim

Distributing mail/Insurance Authorizations, re billing claims/processing.

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