Customer Service Manager

CASANDRA MAYE

*** **** **** ~ Greenville, AL **037

CELL: 334-***-**** 334-***-****

*******@*****.***

OBJECTIVE

To obtain a mid-level position in a highly competitive company.

EDUCATION

B. S., University of West Alabama, Livingston, AL

August 1999

Major: Business Administration

Cumulative GPA: 3.63

B.S., University of West Alabama, Livingston, AL

May 2010

Major: Education

Cumulative GPA: 3.65

CUSTOMER SERVICE EXPERIENCE

. Investigated and resolved customer complaints in a timely manner

. Provided exemplary customer service and ensured customer satisfaction

. Answered customer questions about the products and asked for the sale

. Helped drive Associate engagement and a positive atmosphere

. Responsible for closing procedures, stocking shelves and printing

reports

SKILLS HIGHLIGHT

. Strong knowledge of general office procedures and Microsoft Office

. Ability to work in a fast-paced environment

. Experience working under pressure, quotas, and deadlines

. Strong aptitude in customer service, staging and selling techniques

EMPLOYMENT HISTORY

. Goody's Family Clothing, Meridian, MS July 2006 - March

2008

Assistant Manager

. Wal-Mart, Demopolis, AL October

2003 - July 2006

Customer Support Manager

. Earthlink Inc.,Atlanta, GA October 2000 -

July 2003

Sales Representative

HONORS

. President's List

. Dean's List

. Employee of the month

REFERENCES Available upon request

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