Customer Service High School

DANIA DURAN

*** ***** **

Jefferson City, Missouri 65101

573-***-**** . ***********@*****.***

OBJECTIVE:___________________________________________________________

Seek advancement on my strongest skills as a Costumer Service

Professional/Bilingual.

SUMMARY OF QUALIFICATIONS:_______________________________________

Accomplished Costumer Service Professional with over 6 years of experience

in providing services in English and Spanish in a professional manner;

computer skills such as Excel, Microsoft Office, Outlook, and Microsoft

Word. Able to communicate well in English and Spanish: oral and written.

Willing to demonstrate my skills and be open for new challenges.

PROFESSIONAL EXPERIENCE__________________________________________

APS Healthcare 2008-2010

Client Services Coordinator II

Responsibility Statement:

. Provided Spanish interpretation to participants

. Designed excel spreadsheets

. Collected data for the team

. Addressed Spanish in written/oral translation on behalf for APS,

. Assisted individual participant needs such as mental health concerns

community resource referrals, and obtained for Primary Care Physicians

for participants.

Accomplishments:

. Selected to handle stressful situations with Behavioral Health

Community for 2 years

. Volunteered for projects to improve company's goals

. Translated into Spanish 75% of health documents to help our Spanish

Speaking community

. Received awards based on surpassing productivity goals

APS Healthcare 2007-2008

Client Services Coordinator I

Responsibility Statement:

. Assisted with Spanish translations for Registered Nurses/Health

Coaches to assist participants

. Designed excel spreadsheets

. Developed and created Spanish health documents on behalf of APS

. Addressed individual participant needs such as mental health concerns,

community resource referrals, and obtained for Primary Care Physicians

for participants.

Accomplishments:

. Selected from few to work and assist Behavioral Health participants

. Work on special projects to improve call volume, documents, and

daily performance

. Assisted to translate 100% of company's documents into Spanish

. Received awards based on surpassing productivity goals

C & S Services 2007-2007

Temporary Agent

. Served as temporary call agent in APS Healthcare

. Entered data regarding phone numbers and addresses for participants

. Translated health information into Spanish

. Researched phone numbers for participants, mailings

. Assisted with special projects.

EDUCATION:___________________________________________________________

High School Diploma

La Joya High School - La Joya, Texas

PROFESSIONAL DEVELOPMENT:_______________________________________

. Disease Control Trainings

. Customer Service experience

. Bilingual-Spanish

. Proficient computer skills

. Management Experience

TECHNICAL SKILLS:___________________________________________________

Care Connection, Data Entry, Excel, Microsoft Word, Microsoft Office, Power

Point, and Outlook. MMIS and Cyber Access (MO Medicaid information System).

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