Customer Service Human Resources

Dennis Thompson

Home 720-***-**** - Cell 303-***-****

abiubo@r.postjobfree.com

OBJECTIVE:

Employment with a stable organization

Qualifications

. 10+ year's experience in Public and Private business, Human Resources,

data tracking and maintenance, file maintenance, office equipment,

documenting processes and procedures, reporting, surveys, training and

delegating security

. Computer literate in IBM compatible, Mainframe and Networks

. Proficient in Windows/Mainframe Operating Systems, MS Office Suite

(Intermediate in MS Word, and Outlook, Advanced in MS Access and MS

Excel, Beginner in Visio), decision making and problem solving with

results under pressure

. Excellent communication skills (written and oral)

. Proficient training/lecturing for employees/co-workers, applicants and

general public

. Excellent customer service skills (internal and external)

. Outstanding deductive and inductive reasoning

. Outstanding attendance and dependability

Experience

. Provided customer service to staff and managers on HR issues,

performance evaluations and contracts

. Created multiuse databases, reports and documented data structures and

usage

. Created exception databases with exception reporting

. Processed employee action requests and data corrections

. Created, ran and disseminated standard, monthly and ad hoc reports

. Wrote procedural documentation

. Maintained and analyzed data for reporting, surveys, employment

contracts and performance evaluations

. Provided data and State Employee User ID security, database application

training

. Trouble shot problems in centralized HR Database, unit web pages,

procedures, and ad hoc reports

. Provided data conversion (i.e. cleaning, parsing, concatenating ) for

uploading, analyzing and integrity checking

. Create reports, forms and graphs using MS Word, MS Excel (Formulas, V-

Lookup & Pivot Tables, Macros) and MS Access (Tables, Queries,

Reports, Formulas, Macros)

. Provided data transmission to 3rd party venders

. Served as liaison between MIS, Help Desk and equipment maintenance

EMPLOYMENT HISTORY

Data Analyst and Report Writer Aerotek Professional Services, Denver, CO

06/07 - 11/07

Fac/Admin Contract Mgr. Metropolitan State College of Denver, Denver,

CO 02/05 - 05/07

Human Resource Specialist Dept. of Personnel, State of Colorado, Denver,

CO 07/01 - 02/05

HRIS Specialist Rhythms NetConnections Inc., Englewood, CO

06/99 - 10/00

EDUCATION

BSBA University of Colorado at Denver 6/1992 - 7/1998 GPA

3.17

Major: Management Information Systems & Human Resource Management

AS Community College of Aurora 6/1989 - 6/1992 GPA 3.6

Major: Computer Programming

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