Customer Service Sales

Takisha Nachelle Fox

*** **** ***** ***, ******* News, VA 23608 757-***-****

abiu9v@r.postjobfree.com

Career Objective:

To obtain a challenging position within the Criminal Justice field that

will provide continuous growth and learning opportunities while utilizing

my education and skills.

Profile:

A history of diverse positions and experience. History of rapid promotion

and acknowledgement of excellent work performed. Considered a team player,

top performer, leader, and dedicated individual who works well with

others.

Skills & Training:

. Software: Knowledgeable of MS Word, MS Excel, MS PowerPoint, Trilogy,

SPSS, Duns and Bradstreet

. Criminal Procedure: Examine and research the role of law and the

Constitution in police investigation covering in depth the fourth and

Fifth Amendment limitations on police investigation practices. Examine

important legal issues from various perspective and viewpoints and

recreates the lawyers experience in analyzing, distinguishing and

reconciling legal authorities in the process of advising clients and

preparing for litigation in criminal cases.

. Criminal Law: Research the substantive principles of criminal law.

Analyze the elements of crimes at common law and under modern

statutes, together with the history and development of the criminal

law, including the various theories of criminal responsibilities.

. Research Methodology: Examine how research is done scientifically.

Systematically solve the research problem by logically adopting

various steps. Evaluate the accuracy of the results obtained.

Demonstrate the ability to use SPSS software.

. Homeland Security: Analyze the private and public agency elements of

homeland security. Research the operational, legislative and

administrative components of homeland security programs.

. Advanced Computer Investigation: Analyze and evaluate technology based

on crimes and criminal activities with technical fingerprints.

Explain, predict and draw conclusions based on the application of

procedural law to computer investigations. Examine the investigation

process for technology based crimes and critique variations in the

process as compared to other investigations. Demonstrate computer

forensic software application to investigate scenarios and integration

of appropriate procedural law techniques.

Education:

ECPI College of Technology, Newport News, VA Present

Pursuing a Bachelor Degree in Criminal Justice

Expected graduation date: June 2011

GPA 3.83

Highlights of Experience:

Ferguson Enterprises Inc., Newport News, VA 2006-2009

Senior Vending Validations Associate

Responsible for calling and validate vendors. Printing and sorting nightly

reports. Maintain monthly spreadsheets using Microsoft Excel. Key data

entry and invoices into database. File reports daily. Apply payment to all

new vendors using the Account Payable System. Use Account Receivables

System to verify when check was issued. Issue debit and credits on vendors

account. Communicate with branches to resolve vendors concerns. Use Dun and

Bradstreet system to verify duns numbers. Use IRS system to verify Federal

Tax Identification Numbers. Assist daily with the Help Desk/Receptionist.

Assuring excellent customer service and providing the company with

professionalism.

Newport News Holdings, Inc., Newport News, VA 2001-2005

Account Specialist, 2003-2005

Analyze and interpret financial facts and figures. Demonstrate the ability

to manage multiple tasks under time pressure and to conduct account

research and data gathering. Assist customers with debits, credits, and

chargeback's. Issue credit, debits, and chargeback's to customer account.

Handle discrepancies and performed as acting management for emotional

customers.

Customer Service Professional, 2001-2003

Mentored over 400 associates to increase sales and productivity. Place

catalog orders and promote sales. Researched and process customer account

activity. Provide customer's with information including billing, shipping,

and receiving. Provide excellent customer service and communication skill,

self-motivated, energetic, and multi-task. Has the ability to convert

distressed customers into satisfied customers.

Contact this candidate