Project Manager Management

Kenneth O. Paduch, Jr.

**** *********** ***** ? Bel Air, MD 21015-1556

Cell: 410-***-**** Residence: 410-***-****

Email: abiu8r@r.postjobfree.com

PROFILE

Over 15 years of experience in Operations and Project Management,

supporting Information Technology and providing field support and customer

service for clients. Demonstrated leadership in, multi-site operations,

project management, system administration, network and IT support and

consensus building across executive and management lines.

EXPERTISE

Project Management MS Project Manager Systems Administration

Operations Management MS Office Information Technology

Multi-Site Management P&L CompTIA A+

PROFESSIONAL EXPERIENCE

TECHNOLOGY MINISTRIES

Bel Air, MD 21015

1/2008-Present

Technology Manager

Public Sector, Systems Administration/Consulting Services

Self-Employed

Introduction

Responsible for effective provisioning, installation/configuration,

operation, and maintenance of systems hardware and software and related

infrastructure for 501c3 organizations.

Responsibilities:

. Diagnose internal inquiries and work requests as they relate to

maintenance of personal computers and related systems.

. Enhance security of all systems and network through appropriate OS

hardening and staff education and administration.

. Install, configure, and upgrade computer hardware and software.

. Provide end-user software troubleshooting and support.

. Apply diagnostic techniques to identify problems, investigate

causes, and recommend solutions.

. Provide phone and help-desk support for local and off-site users.

. Responsible for providing project and technical leadership to plan,

install, implement and maintain operating systems, hardware and

software.

. Provides technical expertise on operating system and equipment

configuration.

. Analyzes changes, modifications and enhancements to system software

and determines impact on existing systems.

. Assists staff personnel in the use of systems software and

hardware.

. Repair and recover from hardware or software failures. Coordinate

and communicate with impacted constituencies

Key Accomplishments:

. Updated and standardized security and backup protocols and software

for 550+ member Church.

. Project Management and technology consulting and design during a

major renovation and expansion of facilities. New projects include

enhanced A/V web-site interaction with advanced A/V mixing.

. Recommended software for controlling new HVAC systems

. Setup and configure new copier contracts, computer purchases,

broadband internet service, wired and wireless networks.

. Help-Desk support for desktop/laptop computers/networked

printers/copiers and audio equipment.

COMPUTERTRaining.edu

Hunt Valley, MD 21031

2006-2009

Project operations Manager

Public Sector, Continuing Education

Supervisor: Chuck Lang, CEO

Introduction

Project and Operations Manager for 26 Microsoft Gold Certified

Training Schools specializing MCSA certifications in Microsoft Server

2003 and 2008 and MCP.

Responsibilities

Project Management

. Overall responsibility for ensuring on-time, on-budget

delivery of projects in collaboration with project sponsors

and stakeholders.

. Demonstrate continuous effort to improve operations, decrease

turnaround times, streamline work processes, and work

cooperatively and jointly to provide quality seamless customer

service.

. Ensure project documentation is complete and communicated

(e.g. project charter, scope statement, project schedule,

project budget, project calendar, issues matrix, weekly status

reports).

. Research management information systems hardware and software,

including applicable vendor applications, data base

management, and operational control packages.

. Report project components status and issues to the Project

Sponsor, Stakeholders, Project Team, and the Company Officers.

. Resolve conflicts within the project and across dependent

projects between resources, schedules, budgets, priorities,

etc.

. Influence business stakeholders and team members in order to

get buy-in on decisions that will lead to the success of

critical projects.

. Initiate and direct new projects throughout the company to

enhance the efficiency of Call Center Operations, Corporate

Communications and Field Support.

. Locate new real estate sites, negotiate leases, initiate and

complete the build-out construction phase of new Campuses and

Call Centers.

. Direct and coordinate the processes that drive successful

lease renewals, renovations and relocation's of existing

Campuses, Call Center and Corporate Headquarters facilities.

Information Technology Management

. Develop, roll-out and complete IT infrastructure improvements

that enhance communications and security of company assets

and the students Microsoft MCSA educational objectives.

. Purchase, maintain, inventory, upgrade and administer IT

software and hardware for over 800 PC's and related computer

resources.

. Create new Standard Operating Procedures using Microsoft

Project 2007, Excel, Word, PowerPoint, TurboCAD and AutoCAD

to improve planning and communication of each project and to

support the IT, Training and Admissions functions of the

company.

. Coordinate with IT department to improve technology

infrastructure through virtualization, network-centric access

systems, cable management and HVAC installation and

monitoring.

. Experience working with IT managers and company officers on

projects involving Windows, AIX and Linux

Operations Management

. Direct and oversee daily operations of all Campuses as well

as a Call Center and Corporate Headquarters.

. Work directly with the leadership and officers from

Information Technology, Accreditation & Licensing, Marketing,

Admissions, and Training to ensure that facilities function

and enhance the learning experience of the students and the

work experience of the staff.

. Maintain state accreditation by managing the process for

monitoring government mandated inspections.

. Work with Landlords and various State Government Agencies to

ensure Licensing and Accreditation standards of software,

hardware and facilities are compliant.

. Purchase, maintain, inventory, upgrade and administer IT

software and hardware for over 800 PC's and related computer

resources.

. Plan, purchase and ensure delivery and installation of

campus, call center and corporate office equipment.

. Monitor inventory for delivery across state lines,

coordinating with Property Managers, Contractors and

Government Inspectors.

Key Accomplishments:

. Project Manager for new real estate and technology projects:

. Increased Call Center capacity by 33%:

. Developed Campus Expansion Plan to increase number of

facilities by 300%:

. Saved Company over $60,000/year:

. Reduced new campus build-out costs by more than 25%:

. Coordinated on schedule relocation of corporate headquarters:

. Project Lead for roll out and completion of wireless Internet

solutions at all campuses:

. Designed and constructed new comprehensive on-line tracking

database:

. Reduced rent and operating expenses up to 40% in lease

renewals:

. Directed projects to install new HVAC and cabling on

schedule:

. Reduced Accounts Payable invoices and checks by 90%:

EASTERN MOUNTAIN SPORTS

Peterborough, NH 03458

1995-2005

District Manager

Public Sector, Retail

Introduction

P&L and management accountability for sixteen retail stores with sales

volume exceeding Twenty-four million dollars.

Responsibilities:

. Develop store managers to support store growth and improvement;

partner with HR and store managers to establish recruiting networks

to identify and hire top retail talent, and to ensure that ongoing

orientation, training and development programs are in place to meet

anticipated business needs.

. Ensure that stores are appropriately stocked and merchandised to

company standards; collaborate with merchant team and store ops

leadership team on matters of regional and local assortment plans

and in-stocks.

. Provide leadership and guidance to ensure that stores are providing

outstanding customer service and building long-term relationships.

. Ensure stores are operating professionally with appropriate

internal processes and controls.

. Network within the general retail industry, as well as the outdoor

lifestyle sector, to remain current with the competitive

environment and consumer climate; proactively recommends

adjustments in company plans and processes to address the

marketplace.

. Build relationships with regional and local organizations and media

who support and focus is the outdoor lifestyle sector.

. Communicate strategy and annual goals throughout the district;

ensures that alignment exists between company, departmental, and

individual objectives; facilitates implementation of "best

practices" across the region.

. Monitor expense control within the district on store payroll and

general expense to ensure region is consistently meeting or

exceeding expense goals and guidelines.

Key Accomplishments:

. Coordinated and directed logistics for the opening of new stores in

Exton, Haverford, Lancaster, Philadelphia and State College,

Wilmington, Marlton, Arlington, and Timonium.

. District winner of 2003 Banff Award. Most stores within district

to beat sales/metrics plans.

. Highest increase out of nine districts in productivity and

profitability in 2003.

. Achieved second highest number of stores to achieve a comparative

stores sales gain in 2004.

. Developed and trained, for promotion, three store managers to

District Sales Manager level.

. Led project for streamlining communications between headquarters

and field by categorizing flow of information using Microsoft

Office in order to enhance field productivity.

EDUCATION

> B.A. Rochester Institute of Technology.

> Proficient in Microsoft Project Manager 2007 - Harford Community

College.

> CompTIA A+ Information Technology Certification.

> Successful completion of credit courses in Accounting,

Organizational Theory and Design, Organizational Behavior -

Fairfield University, Fairfield, CT.

> National Outdoor Leadership School.

Contact this candidate