Customer Service Sales
Resume:
Crystal Baumann
Battle Creek MI 49015
*********@*****.***
OBJECTIVE:
I have exceptional customer service orientation and I'm highly organized
with the ability to effectively prioritize, manage time efficiently and
multi-task.
QUALIFICATIONS & ACCOMPLISHMENTS:
AT&T CORP, Kalamazoo, MI
01/2008-10/2009
CUSTOMER CARE CONSULTANT
Worked for a call center for 5 states. Took incoming calls regarding all
billing, disputes, made adjustments and handled all troubleshooting. Gave
consultations and solicited all products/services, which included landline
phones (local/long distance), wireless cell phones, internet, Uverse and
DIRECTV.
TREADSTONE MORTGAGE, LLC; Marshall, MI
05/2004 - 01/2008
LOAN PROCESSOR
Contacted potential borrowers, credit analyzed and prequalified customers
for mortgage loans for purchases and refinances. Consulted credit repair.
Mortgage preparation on files for submissions to each lender, matching
criteria; processed conventional, FHA, and all spectrums of credit. Worked
with customers, appraisers, title companies, realtors for buyer/seller and
all lenders.
PACESETTER FINANCIAL SERVICES; Holland, MI
07/2000 - 06/2003
SALES MANAGER
Responsible for recruiting, interviewing, hiring, and training all new
hires.
Developed new business in Holland and up to 60 mile radius. Established
and expanded lending portfolio, a total of 800 accounts, while collecting
on all outstanding balances. Utilized sales-oriented approach to train and
build a strong team. Our branch received Branch of the Month, Branch of
the Quarter, and Branch of the Year for 2001 & 2002. We had record sales
for Credit Life/Accident Health and bi-products. We had top sales
companywide for real estate loans. Our office continuously placed in the
top 90% of the entire organization & in doing so, increased net profit.
CITI-FINANCIAL SERVICES; Grand Rapids, MI
08/1993 - 06/1999
ACCOUNT EXECUTIVE
Cold called on retail, personal and real estate loans; up sold available
products to consumer. Collection on all existing accounts, did field
calls, filed small claims and bankruptcy paperwork. Did assignments to
set up new locations to serve as Relief Manager for 8 offices statewide for
trouble-shooting issues. Presented and demonstrated new products & policy
procedures for training purposes throughout our region. I was in charge of
hiring process for 8 new branches that were opening in the state of
Michigan over a period of 2 years.
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