Customer Service High School

Tracy L. Harden

E-Mail abiu6b@r.postjobfree.com

***** ******* ** . *********, ** 13166 . Phone 315-***-****

Objective

A challenging position that will make use of my ability to manage projects,

solve problems and work in a team environment.

To work for a company that has integrity and customer focus.

SUMMARY OF SKILLS

Strong ability to manage projects efficiently.

Highly proficient computer skills - PC - and networked based applications.

Good written and verbal communication skills.

Exceptional ability to work with multi-functional teams and independently.

EXPERIENCE

February 2010 - Present

Attending University of Phoenix to obtain my Associates in Art Degree for

Healthcare Administrative- Medical Billing

April 2007- December 2008 Welch Allyn (Through Kelly Services) Elbridge, NY

ECR Specialist

Create, manage and implement Engineering Change Request Packages in SAP in

accordance with work instructions and internal team processes, organize and

maintain records in the ECR process. Updating Process Maps, Technical

Documentation, BOMs, Routers and Drawings.

Technical Documentation Specialist

Creating and updating technical documents, operator instructions and process

maps.

Formatting WI and SOPs for LPDs New Quality System

1995 - 2007 Tessy Plastics Corp. Elbridge NY

Technical Writer

Worked with Project Engineers, Quality Engineers, and Cell Managers to develop

part specific work instructions.

Helped establish new job setups and make existing operations more efficient.

Established procedures for manufacturing training programs

Production Assistant

Established packaging to satisfy customer requirements for integrity of

product and delivery

Worked with MRP System to report daily production and identify inventory

discrepancies

Purchasing Assistant

Initiated supplier corrective actions for non conforming material. Evaluated

corrective actions for effectiveness and closure.

Interface with customer service

Ordered supplies to support manufacturing

Inspector

Performed in process and final audit inspections on the manufacturing floor.

Trained machine operators and evaluated their performance.

Performed inspections in QA Lab

Machine operator

Performed finishing operations on the manufacturing floor i.e., milling, sonic

welding, pad printing, insert over molding.

Performed visual inspections per established visual standards and part

specific work instructions.

Education

High School Diploma- Moravia High School

Geometric Dimensioning and Tolerance Training (Cayuga Comm. College)

Purchasing Training

Internal Auditor Training

ISO/ QS9000 Quality Standards

cGMP Current Good Manufacturing

GD&T Geometric Dimensioning &

Tolerance

Enterprise IQ (IQMS)

Docushare

SAP (MRP System)

. Microsoft Word

. Microsoft Excel

. Microsoft Visio

. AutoCAD (Minimal work)

. Lotus Notes

Contact this candidate