Administrative Assistant Customer Service

Location:

Posted:

October 20, 2010

DEBORAH POLAND

** ***** ****** • Buffalo, NY ****6 • 716-***-**** *********@*******.***

OBJECTIVE

A full time medical office/reception position that directly interfaces with patients and medical staff.

I like that the job is not routine – it is challenging and interesting to me.

PERSONAL ATTRIBUTES

Always the first to answer the phone.

Punctual. Hard worker with strong work ethic. Rarely sick. Employer loyalty.

Multi task, well organized, and work independently. Manage time well. Detail oriented.

Excellent interpersonal skills. Enjoy greeting / helping patients and coworkers. Very

welcoming.

Able to work in a fast paced environment and not get stressed.

PC/Internet, multi line phones, business machines. Demonstrated ability to learn software.

EDUCATION

Bachelor of Science in Education, State University College of Buffalo (full scholarship)

Travel & Tourism (1 year program), Bryant & Stratton Business Institute

EXPERIENCE

Feb 2009 – June 2010 Lifetime Healthcare Medical Center Amherst, NY

Patient Services Rep (Level I and II)

Managed a medical front desk in areas of computerized scheduling, billing, collections, and

medical/insurance records management, including major carriers and Medicaid.

Maintain open lines of communication between patients, physicians, and staff.

Interfaced directly with a diverse population of patients, responding to various inquiries.

Communicated with physicians and medical support staff to determine the need for patient

services.

Obtained and processed patients’ medical insurance information quickly and accurately.

Full job description available: http://bit.ly/psrep

2008 Bill Barber Nationwide Insurance Amherst, NY

Insurance Agent / Administrative Assistant / Receptionist

Worked with customers directly to update their auto & homeowner coverages based on their needs.

Learned and mastered software program for Nationwide.

1995–2008 (13 years) Ronald J Koch Travel Bureau Amherst, NY

Senior Travel Consultant / Administrative Assistant / Receptionist

Mastered and kept current with Apollo Travel Software. Utilized Internet for sales and

information.

Developed reputation as a trusted customer service agent by listening carefully to people and

being respectful.