Sales Service
Resume:
JOHN R. CURRAN
N**** County Rd E
Juneau WI *3039
920-***-**** Cell 920-***-****
Email **********@*******.***
SUMMARY
. Competent and confident in leadership or as a team player in a
manufacturing environment
. Highly experienced in the automotive / motorcycle field in sales of parts
/ accessories / service & marketing. Also knowledgeable in shipping &
receiving & fork lift operations
. Courteous, confident, & professional with customer relations and sales
transactions
. Work well with others including ground floor and upper management
personnel
WORK HISTORY
April 2010-Sept 2010 GRAPHICS PACKAGING CORP Milwaukee, WI. (Contract WFA
staffing) Slitting
Department Machine Operations / Temp position
. Set up and run multiple Dusenbery slitting machines / perform quality
control and reports
July 2004-July 2008 POLYFIRST PACKAGING CORP Hartford, WI.
Extruding Department Team Leader / Shift Manager
. Helped set up new extruding department to a running operation
. Directed and ran a shift including setting up & running of 3 blown film
polyethylene extruders including an in line printing press & a Titan
polyethylene / polypropylene film slitter
. Performed all quality control diagnostics to maintain high quality
product & low scrap using measuring devices, micrometers, dyne testing
solutions, & color viscosity meters
. Train new people in department all aspects of running machines and proper
priorities
. Troubleshoot and repair problems in department to maintain best quality
production
. Communicate with office and other department heads to complete orders on
time / enter all daily production and scrap reports in computer as
required
April 2003-July 2004 again Sept 2008 April 2010 B & M ENTERPRISES Sussex,
WI.
Rough Carpentry, New Home Construction
. Worked as part of a team using all power tools necessary building new
homes
Jan 2002- April 2003, EWALD CHRYSLER, KIA Oconomowoc, WI.
Automotive Service Department Manager
. Problem solving / took care of customers needs with patience and
sensitivity
. Managed service department and dispatched technicians work and duties
. Service appointment scheduling via phone or walk in
. Explain repairs needed / sell service and parts to customers
. Prepare both warranty and customer pay invoices for cashier
. Perform customer follow up after the visit to maintain good customer
relations
May 2000-November 2001 WEST BEND HARLEY DAVIDSON West Bend, WI.
Motorcycle Parts Department Sales / Customer Service
. Parts and accessories retail counter sales
. Answer parts inquiries via phone retail / wholesale
. Order and supply parts needed for service department technicians
. Shipping / receiving & UPS duties, stocking and inventory order placement
. Microsoft computer operations and cashiering
. Set up advertising displays to help increase sales
August 1996-May 2000 ERNIE VON SCHLEDORN PONTIAC, BUICK, VW Menomonee Falls
WI. Automotive Parts Department / Body Shop / Service Department Advisor /
Consultant
. Parts department wholesale, retail and counter sales, shipping /
receiving
. Exclusively in charge of parts operations for the body Shop
. Order and supply all parts for the body shop including new, used, and
aftermarket parts
. Answer and take wholesale phone inquiries & orders
. Coordinate parts deliveries with the drivers per time schedules
. Research and supply parts needed for technicians in service department
. Performed all duties as a Service Department Advisor / Consultant part of
my tenure
April 1989-June 1996 NORTH SHORE DODGE Milwaukee, WI.
Automotive Service Department Advisor / Consultant
. Service department customer relations in person and via phone
. Prepare service work orders for customer vehicles / problem solving
. Dispatch customer vehicle to appropriate technician to complete work
necessary
. Explain and sell service and parts to customers
. Schedule appointments and give estimates for repairs
. Negotiate with warranty companies on customers behalf
EDUCATION
. 1976 Graduate Custer High School Milwaukee, WI.
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