Customer Service Medical

Darrell L. Williams

**** ******* ****** *****

Minneapolis, MN 55419

612-***-**** cell/ 607-***-**** cell

*******.*.********@*******.***

Professional Experience

RS Eden / RSI Labs/ Watchguard Mpls, MN 1/2008 - 2/2009 Drug/ Alcohol

Testing Coordinator

. Drug/Alcohol test people in Ramsey County who are on parole,

probation, Child protection cases, Human Services issues

. Communicate results or incidents of cheating to their agents and case

workers on a daily bases

. Enter new client referrals into STDT database for accurate tracking of

clients visits and results

. Assist with Drug/Alcohol testing in other counties such as Dakota,

Washington as well as Federal Probation and Pre-Trial

. Package and catalog all DNA collection kits on a monthly bases for

delivery to the Bureau of Criminal Apprehension labs for permanent

storage

Mount Olivet Day Services Mpls, MN 2/2007- 10/2007 Bus Driver/

Receptionist

. Drove 14 passenger bus on a assigned route picking up elderly

participants

. Responsible for bus maintenance

. Delivered mailed to designated locations, listened to weather warnings

and directed nursing staff when needed

. Locked up security doors at the end of night

Adecco Staffing/ U of M Mpls, Mn 9/2006 - 12/2006 Scanning Tech

. Scanned X-rays of participants chests for future medical research

. Recorded information regarding chest x-rays such as marks or scared

lung tissue

. Labeled and refiled all X-ray film according to dept standards

MN Non-Emergency Transportation St. Paul, MN 1/2006- 8/2006 Dispatcher

. Assisted with transportation needs for disabled, elderly, and medical

assistance clients

. Coordinated transportation request thru various additional

transportation companies

. Collected information from the Minnesota Department of Health to

verify client eligibility

Premier Transportation Mpls, MN 2/2004- 12/2005 Executive Chauffuer/

Dispatcher/Reservationist

. Provided superior transportation services for executive clients

. Dispatched drivers to scheduled runs

. Dispatched vehicles using Nextel 2way radios

. Received new reservations over a multiple line telephone

Awards and Certificates

Received three ACE Awards while employed with American express for best

results, and team work

Received five WELLS DONE Award while employed with Wells Fargo home

mortgage for excellent customer service, (these awards come from the

customers)

Received certificate stating CPR/ First Aid training completed by American

Heart Association valid thru 2/2009

Passed MnDot physical good thru 2/2009

References

Avaliable upon request

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