Administrative Assistant Customer Service

Nancy DeSandre

**** ********* ****

Waukesha, WI 53188

Phone: 262-***-****

abiu4d@r.postjobfree.com

Profile

SKILLED AND PERSONABLE ADMINISTRATIVE ASSISTANT WITH 10+ YEARS EXPERIENCE

WITH STRONG SKILLS IN TRAINING AND PROBLEM SOLVING. PROVIDING FAST AND

EFFICIENT SERVICE IN ALL ASPECTS OF OFFICE ROUTINES INCLUDING OFFICE

MANAGEMENT. SELF- STARTER WITH A DRIVE TO SUCCEED BUT ALSO WELCOMES THE

CHALLENGE OF A TEAM BUILDING APPROACH.

Experience

EXECUTIVE ASSISTANT BASICS IN MILWAUKEE, INC., MILWAUKEE, WI

2004- PRESENT

Aided in the development and inception of the Prison Aftercare Network of

Wisconsin, which has served over 500 men and women transitioning from

prison into the community including all marketing products from forms,

booklets, power points, and videos. Also trained churches and individuals

to become prepared to work with ex-offenders as they are being released to

keep their churches, homes and the community safe while aiding the

individual who is released.

. Aided in the development and inception of the Prison Aftercare Network of

Wisconsin.

. Created forms, videos and booklets for use by the network.

. Work with Dept. of Corrections and Probation and Parole on all aspects of

an individual's re-entry to the community including prioritizing

responsibilities and duties.

. Facilitated network leadership meetings and monthly member meetings.

. Organized trips for network members to Nashville, TN and Dallas, TX for

national conferences.

. Created the ministry's quarterly newsletters.

. Trained over 100 prospective mentors/volunteers.

. Created and updates websites for BASICS and the Prison Aftercare Network.

. Responsible for informing network members of monthly meetings and

activities via email.

Ministry Assistant Elmbrook Church, Brookfield, WI

2002-2004

Aided in the development and inception of His Way Aftercare Ministry, which

prepared the church and the inmate for their return to a church

environment. Created and implemented a mentoring program along with

developing guidelines for working with sex-offenders who attend church.

. Created and implemented a prison aftercare mentoring program.

. Created and balanced ministry budget of $65,000 for both years.

. Implemented a ride/sponsorship program for Huber inmates to attend

church.

. Created guidelines for sex offenders to attend church.

Customer Service Hoskins Typewriter Repair, Wauwatosa, WI

2001-2002

Provided full administrative support for fast-paced typewriter and printer

repair business including creating and implementing an inventory system for

parts and repair.

. Created and implemented inventory build-to system for parts repair for

more cost savings in overhead.

. Researched and sold serviceable or new parts to lower overhead.

. Taken orders from customers for repairs or parts.

Administrative Assistant Prudential Insurance, Watertown, WI

2001-2002

Provided full administrative support for multi-million dollar insurance

office with 3 agents including record management and client updates.

. Researched internet access for agency and over-saw installation of

service.

. Contacted clients for annual financial reviews and new products.

. Organized existing files to updated file system.

Administrative Assistant National Mutual Benefit, Brookfield, WI

1996-2001

Provided full administrative support for multi-million dollar insurance

office with 5 agents. Assisted customers both in-person and on the

telephone with their personal insurance needs.

. Direct market advertising and weekly sales reports for agents and agency.

. Update and trained agents on new office procedures and forms.

. Answered phones and directed customers to proper product and agents.

Education

UNIVERSITY OF WISCONSIN-WAUKESHA, WAUKESHA, WI

2002

. Completed courses toward B.A. degree in Business Administration

Robbins Professional Course, Brookfield, WI 1998

. Completed courses for Wisconsin Life Insurance license.

Washington High School, Germantown, WI 1980

. Graduated in business/management courses.

. President of Senior Class.

Skills

PROFICIENT IN MICROSOFT WORD, EXCEL, POWER POINT, ACCESS, OUTLOOK, VISIO

MOVIE MAKER, AND ADOBE DREAMWEAVER

REFERENCES

UPON REQUEST

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