Customer Service Sales Representative

Edwin Brooks Whittington***** Johnson Creek Rd. Crisfield MD.218**-*****

*****************@*******.*** 804-***-****

cell

SUMMARY OF QUALIFICATIONS

o Results-driven, multifaceted Professional reflects extensive

knowledge, experience and a record of success in Mortgage, Processing,

and superior customer service.

o Demonstrated record of high performance standards, including attention

to detail, deadlines and quality of work.

o Well - developed communication skills enhance my ability to quickly

establish effective and persuasive rapport with individuals of diverse

backgrounds.

o Excellent resourcefulness and researching abilities which enables a

rapid & specialized knowledge in any new project.

o Self-motivated and able to work under pressure independently.

CORE COMPETENCIES

Exceptional Sales Detailed Oriented

Interpersonal Skills

Compliance Superior Customer Processing/Loans

Service

Trainer Problem Resolution Out of box thinker

PROFESSIONAL EXPERIENCE

Aerotek Staffing Consultant April

2009 - July 2009

Suntrust - /Coordinator for Correspondent Lending Division

. Specialized in on-line correspondence with potential and existing

clients.

. Daily collection of necessary documents to insure closing of loans

according to Federal Regulations.

Chase Manhattan Mortgage Corporation

March 2003 - 2009

Exhibit O Specialist/New File Intake Support

. Monitored daily file reception to comply with government regulations

. Responsible for creation of daily file logs through communication with

underwriters and brokers

. Assisted in the training of temporary employees

. Responsible for physical file reception and internet submissions input

and file reception dates for compliance

. Kept all records of other documents received on a daily basis pertaining

to said new file submissions

. Assisted onsite and offsite underwriters, account executives,

coordinators, and management with any questions pertaining to new file

submissions

. Experience with processing, review of closing documents for compliance.

Alltel Communications - Temporary January 2003

- March 2003

Customer Service Specialist

. Greeted existing and prospective customers

. Assisted questions about cellular service and products offered by Alltel

Communications.

Aegis Communications Port St. Lucie, FL

September 2002 - December 2002

Trilegiant Sales Representative

. Received inbound calls as a Trilegiant Sales Representative hired by

Aegis to solicit discount travel service to prospective buyers

. Assisted with current customer requests and questions pertaining to

reservations and travel arrangements

. Aided management in the training of new employees

EDUCATION

Ferrum College 1986-1989

COMPUTER

Microsoft Office

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