Customer Service Data Entry

Umeka S. Pulliam

**** ***** ******* **

Arlington, Va. 22204

Home 703-***-****

abiu48@r.postjobfree.com

QUALIFICATIONS:

Consistent office administration experience including customer service.

Excellent communication skills and dynamic administrative trouble-shooting

experience. Ability to work with little or no supervision as well as within

a group environment.

SKILLS AND ABILITIES:

Proficiency in Microsoft Word, Excel, Easy Dental, Spider, and Internet

Services

Certificate in Banking, Finance and Investment June 1999

WORK EXPERIENCE:

Arlington Department of Human Services, Arlington, VA 5/2010-

7/2010

Volunteer

. Mailing review Medicaid & Food stamps applications for each month.

. Pulling closed files each month

. Inquiries info from folders

. Maintaining folders for evaluation and labels for clients case records

. Volumizing clients case records

. Help with intake and ongoing client application

. Help with client interviews

. Data Entry

Maleka Hickey Durham, N.C 10/2008 - 08/2009

Nanny

. Provided supervision for children ranging in age from 5-10.

. Assisted with children homework studies.

. Organized and Supervised activities

. Provided and Assisted with afternoon snacks and dinner when needed

. Assisted with family household obligations

Transportation, Inc., Arlington, VA 7/2006 -

10/2008

Credit Card Processor

. Processed credit card payments through ICVerify.

. Audit credit card payments/transactions.

. Researched credit card payments/transactions for customers.

. Filed credit card settlement sheets.

. Answered telephones and responded to customer inquiries when needed.

. Reconciled daily and monthly credit card settlement sheet.

. Credit and debited credit card payments when authorized by supervisor

. Data Entry

Brown's Fairfax Mazda, Fairfax, VA 9/2002 -

7/2006

Receptionist/Cashier

. Operated Cash register and assist in financial obligation of the

department.

. Answered customer inquires in a timely and professional manner.

. Answered multi-line telephone system.

. Filed documents.

. Data Entry using Reynolds and Reynolds.

The Room Store Furniture, Annandale, VA 7/2000 - 6/2002

Business Office Associate

. Operated cash register and assisted in financial obligation of the

department.

. Resolved complex customer satisfaction issues.

. Answered customer inquires in a timely and professional manner.

. Provided word processing and data entry support.

. Provided customer service and expertise regarding the company's

merchandise.

. Answered multi -line telephone systems.

. Operated cash register and assisted in financial obligations.

JCPenney Portrait Studios, Arlington, VA 9/1999 - 3/2000

Photographer

. Photographed quality photos.

. Answered customer inquires by telephone.

. Scheduled customer appointments.

. Established and maintained record keeping and filing system of

photos.

Arlington Employment & Training, Annandale, VA 06/1996 - 08/1996

Summer Camp Counselor

. Provided supervision for children attending the program ranging from

ages 5-12.

. Organized and supervised group activities.

. Engaged in productive activities and developing effective problem

solving skills

EDUCATION:

Applied Career Training - Dental Assistant Program

Washington & Lee High School -Diploma, March 2000

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate