Customer Service Administrative Assistant

Chi Lo[pic]* Estuary Court, Sacramento, CA Phone: 916-***-**** Email:

**.*****@*****.***

Objective: To obtain a position as an Administrative Assistant in an organization

that will allow an opportunity for growth.

Skills: Knowledge of MS Office Suite; MS Networking; Telnet; Integrating

Applications

Typing - 75 words per minute

10 Key Entry

Bilingual - English/Hmong

Great customer service & communication skills

Ability to work as a team player or independently

Education: 1998 - 2000 COMPUTER LEARNING CENTERS, INC., Philadelphia, PA

Business Administrative, Computer Applications and Networking

Administrations

Graduated April 2000 with Associates Degree

GPA: 3.75 Magna cum Laude

Employment 1/2003 - Present

History: CALIFORNIA FIRE FIGHTERS JOINT APPRENTICESHIP COMMITTEE, Sacramento, CA

Administrative Assistant

Administrative support for CAL FIRE; organize and uphold contract

services; maintain track of training records; liaison with Statewide &

Region JAC coordinators; present orientation at the CA Fire Fighter

Academy; prepare quarterly & status reports; generate & process

apprentice contracts; issue training materials to new apprentices;

process audits; organize meetings; set up conference calls; transcribe

meeting minutes; backup to the Executive Assistant of the Program

Director; backup to the Apprentice Coordinator; Candidate Physical

Agility Proctor.

Office Assistant

Data entry of Fire fighters' training hours into Telnet database;

maintaining firefighting training history; ordering & maintaining office

supplies; scheduling appointments & organizing manager's meetings;

assemble training materials; maintain office systems of records &

documents; answering calls from candidates; provide staff assistance;

arranging flight schedules; supporting as backup for the receptionist.

12/2000 - 12/2002

COMMUNTIY COLLEGE FOUNDATION, Sacramento, CA

Administrative Assistant

Administrative support for two Smog Referee Regional Managers;

coordinate, design, revise & manage overall office systems for records

and documents; maintain region files, materials & information of

confidential nature; maintain appointment calendar for Regional

Managers; compose & type letters; understanding of region, contract,

policies & regulations; development & maintenance of tracking systems;

screen and distribute incoming correspondences; act upon requests and

complaints from customers; operating office machines.

Office Assistant/Receptionist

Support Field Referee Operation Manager with problem resolution;

research, data compilation & report preparation; reconciling & balancing

petty cash; prepared travel arrangements; maintain funds of postage

machine; keep track of employees time off request; backup to the

Executive Assistant.

Accounting Support Clerk

Maintain lease files; perform routine & non-technical correspondences;

produce reports; compile, review & tabulate statistical and fiscal data;

screen reports for completeness and accuracy; route and maintain track

of resolved queries; filing; record and balancing cash receipts.

Customer Service Representative/Office Clerk

Respond to large volumes of inbound inquiries; inform consumer of

services; scheduling appointments; data entry; problem-solving.

***References are available upon request***

Contact this candidate