Sara Perdue

**** ********* **. *.

Salem, OR ****2

971-***-****

abiu35@r.postjobfree.com

Highlights of Qualifications

* Over 10 years of customer service; three years clerical experience.

* Proficient with computer systems and software including Microsoft Office Suite.

* Understand and adhere to professional code of ethics including confidentiality practice.

* Ability to adapt to constantly changing environments and priorities.

Relevant Experience:

Public Relations / Interpersonal Skills

* Provided one-on-one assistance to JOBS clients; building resumes, researching job

market resources, referring to a variety of community resources, and scheduling

appointments with JOBS staff

* Worked with clients from diverse background, ages and ethnic groups; serve customers

with a variety of personal issues including homelessness, low income and criminal

history issues

* Assisted confused, frustrated and / or irate clients on a daily basis

* Resolved customer complaints and handled conflict resolution using patience and good

listening skills to provide quality customer service

Secretarial / Office Procedures

* Tracked attendance daily using Excel spreadsheet, then emailed partners using outlook

and attaching spreadsheet; daily input of narratives in DHS TRACS regarding students

participation, retrieved and reviewed data using DHS TRACS and Mainframe

* Entered and maintained customer contact information in Access an a daily basis

* Prepared, edited, and proofed various types of documents including memos, brochures,

handouts, calendars, packets for monthly workshops, resumes, and cover letters

* Sorted and filed records of office activities by hand and using various computer

databases

* Designed and developed forms used in the Resource Center using Microsoft Office

Suite

* Answered multi-line telephones, screened calls and referred callers appropriately;

provided back-up support for the resource team; recorded accurate messages, routed

calls, and scheduled appointments

* Sent, opened, routed, and answered mail

* Prepared bills, contracts, reports, and invoices

* Used projection sheet to track monthly expenditures

Management / Supervisory

* Supervised four employees; coordinated work schedules for two shifts

* Instructed new employees on job duties; policies and procedures for the health club

* Evaluated performance, initiated disciplinary action as required

* Handled conflict resolution and other sensitive issues in a professional and concerned

manner

* Attended monthly management meetings; recorded meeting minutes and forwarded

final copies to all management

Employment History

Resource Specialist, Chemeketa Community College, Salem Oregon

Secretary / Receptionist, Host Industries, Bend Oregon

Receptionist, Evolve Salon, Salem Oregon

Assistant Manager, Curves For Women, Salem Oregon

Education

Chemeketa Community College, Salem Oregon

Micro Enterprise Small Business Development

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