Customer Service Training
Resume:
Ann Marie Herrygers
Shelby, Michigan 49455
***********@*****.***
Cell: 231-***-****
Professional Qualifications:
. Successful in recruiting, interviewing and registering clients for
training and education programs
. Strong interpersonal skills-talent for assessing needs and solving
problems; resourceful, very dedicated
. Proven leadership and managerial skills; improved productivity of WIA
performance
. Excellent communication skills, both written and verbal; work very well
with business community
. Proficient in Microsoft Office programs and extensive experience with
Management Information Systems
. Maintained and verified client records on a continuous basis for program
eligibility
Professional Experience:
Workforce Development/Case Manager Michigan Works, Shelby Public School
Contract May 2005 - Present
Coordinate employment and training services for youth, adults and
dislocated workers as part of Workforce Development One-Stop Center;
utilize Workforce Investment Act funds, as part of the Muskegon/Oceana
Consortium, to provide placement, training, supportive services, career
counseling and case management for hundreds of clients; manage youth budget
and work with teachers and principals from several school districts to
arrange services for eligible students
Career Specialist/Service-Learning Coordinator, Shelby Public Schools June
2002 - May 2005
Provide a full range of administrative support for the District's career
preparation and academic service-learning programs. Duties included
developing extensive communication through letters, memos, articles, public
service announcements, marketing and promotion with teachers,
administrators, community and business partners and recruiting new
businesses for membership in the Speaker's Bureau; organizing service-
learning projects, arranging guest speakers, writing/designing monthly
newsletters; conduct quarterly Advisory Team meetings and organize
professional development training for teachers and administrators.
School-to-Work Coordinator, Michigan Employment Security Commission March
1993 - Sept.1999 Organized inaugural liaison position
between state government office and local education agencies in Newaygo
County to promote, coordinate and place youth and young adults in education
and training programs leading to full employment opportunities; worked with
all five school districts in Newaygo County as well as continuing to
provide services to adults through the Newaygo County Career Tech Center
and the MESC; made presentation at Governor's Conference on Career
Education.
Para-Pro, Interim Director, MCC Business & Industrial Training Center
August 1989 - March 1993 Assisted the Director in
developing, arranging and delivering customized training for business and
industry as well as providing continuing education classes in small
business development and entrepreneurship; served as Apprenticeship
Coordinator for area manufacturers and coordinated Fire Fighter and Fire
Officer Training for Muskegon and Oceana fire departments; also assisted in
planning and arranging other conferences for the Continuing Education
Department; Interim Director from April-July 1991.
Education
April 1995, Master of Business Administration, emphasis in Management,
Grand Valley State University
April 1983, Bachelor of Business Administration, Major in Personnel & Labor
Relations, Grand Valley State
Honors, Awards and Certificates
Outstanding Customer Service, 1999, Department of Consumer & Industry
Service (former MESC)
MESC District V Recognition Award, in 1997 for leadership, personal
commitment to improving customer service and improving relationships with
other education and training organizations
Certificate of Merit for successfully completing the intensive business
course "Interviewing People" as part of the American Management
Association's continuing education series
References
Frances Schamber, Shelby Public Schools, 231-***-****
Jean Naramore, Career and Technical Education Specialist, MAISD (231) 767-
3608
Paul Inglis, Oceana County Administrator (retired) 231-***-****
Fr. Phil Witkowski, Reverend, Our Lady of Fatima Church, (231) 861-
2620[pic]
Contact this candidate