Quality Management
Resume:
ANGELA MARIA SHERWOOD
**** ********* *** (***) 250-
9059
Easton, Pennsylvania 18045
abiu11@r.postjobfree.com
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SUMMARY OF QUALIFICATIONS
Dependable, self-motivated individual with 11 years experience analyzing
data while meeting and exceeding customer expectations. Known for taking
the initiative to open communication channels across departments to
effectively investigate and resolve issues. Possesses excellent time
management skills, logical thought process as well as excellent attention
to detail. Demonstrate proven success in working in a team environment as
well as on an individual basis.
PROFESSIONAL EXPERIENCE
DUN & BRADSTREET, Bethlehem, Pennsylvania 1999-
Present
Telecenter Support Specialist Advanced (2003-Present)
Reviewed outsourcer work to assure quality.
. Assisted in correction of validation errors to ensure quality and
accuracy.
. Monitored 3rd party vendors to ensure accurate agent performance.
. Edited incoming data from vendors to ensure 99% or better accuracy.
. Communicated to vendors and management regarding data quality issues,
enabling enhanced training and performance improvement.
. Performed calibrations to validate vendor quality, accuracy, and
completeness.
Information Analyst Advanced (1999-2003)
Investigated and updated company reports from Internet requests through
outbound calls.
. Assisted in updating and adding records to maintain over one million
records in D & B's database.
. Performed reviews to reduce error correction inventory, resulting in
increased accurate amount of records
. Documented and communicated results of investigations to other
business segments and customers to foster efficiency & speed
turnaround time, increasing customer satisfaction
KELLY TEMPORARY SERVICES, Bethlehem, Pennsylvania 1997-
1999
Clerical Worker
Held multiple positions, ranging from receptionist to data entry.
. Entered information to expand employer's database.
. Answered phones to assist in information-gathering.
. Organized information through filing.
ANGELA MARIA SHERWOOD
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NORTHAMPTON AREA COMMUNITY COLLEGE, Bethlehem, Pennsylvania 1995-1997
Student Office Aide
Provided support and courier services for the Admissions Department.
. Maintained and created student files for new and existing students.
. Performed filing of the student files in alphabetical order.
. Reported information from Admissions to different departments.
. Assisted with other departments when help was needed.
EDUCATION
Northampton Community College, Bethlehem, Pennsylvania
Associates Degree in Business
Management, 2006
Medical Specialized Training Diploma, 1997
TECHNICAL SKILLS
Working knowledge of MS Word, PowerPoint
Utilized D&B Proprietary database systems (OSP, ICW, Abus, Call Monitoring
Software)
COMMUNITY-BASED ACTIVITIES
Served as a volunteer with various community projects to include:
Held a position on the Women's Auxiliary Board of the Local American
Legion.
Sunday School Teacher
Member of WISE (a workplace and community organization)
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