Customer Service Sales

Location:

Posted:

October 20, 2010

Jaime Garcia

Profile Summary

Communication, Written, Customer Interaction Skills

Microsoft Office: Word, Excel, Outlook

QuickBooks (Manufacturing)

Import/Export Experienced

Organizational Skills

Bilingual (Spanish)

Type: 35 WPM

Strong Work Ethics

Education

Orange Coast Community College

AA Degree Expected Date: April 2011

Experience

International Seals Inc

1928 E McFadden Avenue

Santa Ana, Ca 92707

Customer Service Rep

June 2006 – October 2010

• Received customer contacts by telephone, fax, and letters. Responded to all customer inquiries and

complaints; provided technical support to customers.

• Responsible for guiding and supervising complaint resolution and verifying customer satisfaction

• Documented initial sales order releases to the shop floor and work with purchasing on procurements needs

for production support.

• Provided supportive assistance to all sales representatives as needed

• Performed customer service satisfaction surveys

• Reported quality or any other pertinent customer concerns to the Quality Manager and other management as

appropriate to diagnose and resolve