Customer Service Manager
Resume:
MARY T. COSEY
abitzd@r.postjobfree.com
SUMMARY OF QUALIFICATIONS
Demonstrated proficiency in MS Office 2007; Word, Excel, Outlook, and
PowerPoint
Created and updated data entry procedures manual used to train others
Maintained accurate departmental databases of employee and project history
information
Effective verbal and written communication skills
Served as liaison between various department heads, personnel, vendors and
municipal officials
Ability to manage time efficiently and prioritize tasks to achieve greatest
productivity level
Created filing systems to improve response time to customer inquiries and
research capabilities
Established working relationships with all department heads and service
suppliers
PROFESSIONAL EXPERIENCE
Department of Commerce, Westminster, CO April 2010
– May 2010
Enumerator US Census 2010
Interviewed Colorado residents to complete 2010 Census questionnaire
Denver Water, Denver, CO March 1998 – June
2008
Operations Dispatcher
Assigned repair crews to water emergencies within specific district boundaries using GIS
and 200’ maps
Generated and tracked work orders to accumulate project costs
Maintained service database of over 17,000 fire hydrants in service area
Updated employee files for 160-member department
Compiled and distributed daily, monthly and annual construction activity reports
Streamlined reporting process resulting in accurate service records and a 20% reduction
in data-entry hours
Strong customer service background
Constant multi-tasking in a fast-paced environment
Handled routine and non-routine requests for information from customers, personnel
and municipal officials
Public Service Company of Colorado (Xcel Energy), Denver, CO April
1993 – December 1997
Construction Associate/Dispatcher, Meter Reader
Processed payroll for 40 employees
Prepared materials requests for over 20 crews and subcontractors
Scheduled utility locates for planned and emergency projects
Dispatched repair crews for electric emergencies
Obtained accurate gas and electric meter readings in all weather conditions
EDUCATION
BS, Business Administration, Regis University, Denver, CO
May 2009
Mary Cosey
Page 2
WORK HISTORY PRIOR TO 1993
HR Generalist/Accounts Payable/Assistant to CFO
1990 - 1993
Ryan-Murphy, Inc., Westminster, CO
Employee liaison; time sheets, payroll, expenses, benefits administrator
Managed accounts payable
Office Manager
1988 - 1990
Eagle Golf Club, Broomfield, CO
Processed receivables and prepared deposits; processed payables
Prepared and distributed mass mailings for membership of 4,000
Assisted Regional Director with budgets and business plans for six golf clubs within
region
Designed and distributed membership newsletter
Office Manager/HR Generalist
1987 - 1988
Ryan-Murphy, Inc., Anaheim CA
Set up and managed branch office in CA for CO environmental construction firm
Handled human resource functions for 10-20 employees
Verified time cards for 15 hourly employees
Prepared contracts
Correspondence, mail, supplies, travel arrangements
Notary Public
Administrative Assistant
1986 -1987
Planning-Network, Ontario, CA
Assembled final reports for distribution to clients (SP, GP, EIS)
Responsible for updating company library
Generated monthly billing to clients
Accounting Clerk 1983 -
1986
United Way, Inc., Ontario, CA
Processed annual campaign contributions
Prepared and delivered daily deposit
Assisted with annual audit
Finance Office Cashier
1980 –1983
MCAS El Toro, CA
Cashier at military check-cashing facility
Made daily run with manager to collect and process deposits
Mary Cosey
Page 3
TRANSCRIPTS (UNOFFICIAL)
OFFICIAL TRANSCRIPTS PROVIDED UPON REQUEST
SCHOOL CREDIT HOURS DATES ATTENDED
FRCC 27 FALL 92 – SUMMER
94
FRONT RANGE
COMMUNITY
COLLEGE 3645 W.
112TH AVENUE
WESTMINSTER, CO
80031
ACC 4 SUMMER 02
ARAPAHOE
COMMUNITY
COLLEGE
5900 S. SANTA FE
DRIVE LITTLETON,
CO 80120
MSCD 53 FALL 00 – SPRING 05
METROPOLITAN
STATE COLLEGE OF
DENVER AURARIA
CAMPUS SPEER
BOULEVARD AND
COLFAX AVENUE
DENVER, CO 80217
REGIS UNIVERSITY – 45 FALL 06 – SPRING 09
CPS 3333 REGIS GRADUATED 05/2009
BOULEVARD A-8 BS BUSINESS ADMIN
DENVER, CO 80221- GPA: 3.6/4.0
1099 303-***-****
Mary Cosey
Page 4
TRAINING
Lotus 1-2-3 01-08-90
Respectful Work place – Preventing Sexual Harassment 1998
Word 97 11-20-98
American Sign Language – Level 1 04-15-99
Brown Bag Spanish Class – Level 1 10-20-99
Dealing With Upset Citizens & The Public 04-24-00
First Aid & CPR (standard) – National Safety Council 08-24-00
Water Quality Customer Inquiry 01-11-01
Managing Emotions & Anger in the Workplace 03-06-02
GIS Map Server Overview 03-27-02
Water Quality Distribution 12-10-02
PowerPoint 2002 – Level 1 04-03-03
DW’s Non-Potable Reuse System Workshop 05-15-03
Operational Math for Water Distribution 11-03-03
Microsoft Word 2002 Automation 11-06-03
Creative Conflict – Mountain States Employers Council 01-21-04
Franklin Covey – 7 Habits of Highly Effective People 03-31-04
Creating and Using Adobe Acrobat Documents 03-24-05
GIS Map Server Enhancement 11-22-05
Powerful Business Writing Skills No Date
How to Handle People With Tact and Skill – Career Track No Date
AWARDS
Excellence in Customer Service 08-20-99
Spirit of Denver Water Award 08-05-05
Above and Beyond The Call of Duty 01-24-06
Mary Cosey
Page 5
PROFESSIONAL REFERENCES
Michael A. Lynch
Former Supervisor (retired)
1071 S. Holland Court
Lakewood, CO 80226
303-***-**** home
720-***-**** cell
Douglass H. Sandrock
Safety Technician
5902 S. Otis Court
Littleton CO 80123
303-***-**** cell
Sarah Davis
Paving & Permit Coordinator
1600 W. 12th Avenue
Denver, CO 80204
303-***-**** work
Larry Walz
Former Supervisor
303-***-**** cell
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