Customer Service High School

**** ****** **. **** ****, Ca ***** 909-***-****(H) 951-***-****(C) abityb@r.postjobfree.com

Toi marshall

Summary of qualifications

Professional qualification: conducting client interviews, client intake and questionnaires. Writing declarations, responsive declarations, Points and Authorities, letters to clients, memorandum, and interoffice memorandum also experienced in legal research and writing skills. Unlawful retainer and evictions. Possess outstanding communication skills, particularly in writing. Hard working, self-motivated, work effectively in high-stress, time sensitive, and high profile environments. Knowledge of: Modern office procedures and equipment, business English, punctuation, spelling and grammar and basic math. Typing skills also 10 key by touch. Excellent analytical and problem solving skills.

Employment

Feb 1999-Present(PT)

Hair Doctor Barber Shop Mira Loma, CA

Associate:

Customer service activities such as: working a cash register, heavy telephone answering, setting appointment, cataloging inventory and heavy public interaction. Skilled in completing purchase orders.

March 10-Apr 10

Aerotek Staffing Solutions/ Rancho Cucamonga

Compliance Specialist:

Provided small companies with OSHA and state and federal compliance assistance. Familiar with many employers/ employee regulation i.e HIPAA, G.I.N.A TECH Act, and other employee health insurance matters.

August 07- Dec 09

Lexxiom Inc./ Seideman Law Firm, Rancho Cucamonga

Legal Client Finance Associate:

Legal bank auditing accounts, following up with client check deposits, researching client deposit history, non-deposit client history and auditing bank files. Collect on insufficient, closed accounts, invalid accounts and non-deposit accounts. Update deposit information and set up additional deposits and changing deposits. Reviews client deposit history and decides on reactivations for terminated clients, also review deposit history for clients with settlement shortages. Notifying creditors of clients representation status with law firm or possible bankruptcies. Familiar with debt collection laws in variance states such bank levies and wage garnishments. Heavy research and customer service.

May 2006-August 07

Lexxiom Inc./Seidemen Law Firm Rancho Cucamonga

Compliance Underwriter:

Inbound and outbound calls in reference to client accounts. Legal court document verification such as summons's or third party power of attorney, and verification of client's information such as having correct creditor account and contact information, correct client contact and payment information. Notifying creditors of clients representation with legal representation letters. Filing and researching a client's account also sending out client representation letters. Heavy Data Entry

Feb 2004- May 2005

Clerk Starcrest Products of California Perris, CA

Research Clerk:

Heavy telephone answering, taking messages, taking telephone orders, returning messages, setting appointment, customer order research, customer database research, heavy public interaction and mail processing. I provided administrative and clerical support to the professional services management staff for purposes of solving customer/client complaints. Preparing and distributing information for work volumes reports, the divisional customer/client variance report, creating spreadsheets to track various projects used by the department and division. Provided typing, filing and clerical support for variance supervisors in the department. Light training

Area of Expertise

.Customer Service .Meeting Planning

.Legal Calendaring

.Coordinating Travel Arrangements

.Client Interviews

.Scheduling Appointments .Clients Interviews

.Office Administration .Problem Solving

.Legal Research and writing

. Unlawful detainers and evictions

Computer Skills

.Windows 98 .Microsoft Word .Microsoft Publisher

.Windows 2000 .Microsoft Excel .Word Perfect

.Windows XP .Lexis-Nexis .Microsoft Power Point

Education

Jurupa Valley High School, Mira Loma, CA

Diploma: General Education

Platt College, Ontario, CA

AA Degree: Paralegal

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