Customer Service Manager
Resume:
Blanca "Reyna" N. Hoell
**** ******* ***** *******, ******** 23669
E-mail: ***********@****.***
OBJECTIVE
________________________________________________________________________
Seeking a challenging and fulfilling position as a shipping and receiving
customer service representative.
PROFESSIONAL EXPERIENCE
________________________________________________________________________
School Secretary
October 2009-July 2010
Bethel Christian School - Hampton, Virginia
. Supported school Principal through personal document management
and calendar organization
. Assisted in all areas of administrative work including data
entry and receptionist duties.
. Performed accounts receivable duties including invoicing, cash
application, discrepancies, reconciliations and responding to
customer request for documentation.
. Coordinated admission process and prepared contracts.
Resident Manager
October 1991- July 2009
American Classic Self Storage - Hampton, Virginia
. Develop new customer relations through telephone contact and
sales activity
. Systematically increased office organization by developing more
efficient filing/documenting system and customer database
protocols.
. Assisted in all areas of administrative work including data
entry and receptionist duties, customer service and sales.
. Performed accounts receivables, duties including invoicing,
cash applications, reconciliation and bank deposits.
. Managed daily office operations, maintaining accurate records.
COMMUNITY SERVICE EXPERIENCE
Simultaneous Translator and English as a Second Language Teacher
September 2004- March 2010
Bethel Baptist Church
. Efficiently translated English Sermons to Spanish
. Provided English lessons to Hispanics
CORE ACCOMPLISHMENTS
. Second place Spanish National Testing 1984
. National Manager of the Year Award 1994
EDUCATION
____________________________________________________________________________
_
Bowie High School, Diploma, 1984
University of Texas at El Paso, 1984-1986
SKILL HIGHLIGHTS
Bilingual (English/Spanish) Time management
Client service oriented Posting journal entries
Computer Proficiency Reception
Administrative operations 10-Key proficient
Data entry Interpersonal
skills
Telephone skills Clerical duties
Contact this candidate