Customer Service Sales
Resume:
Jahia Montana-Forbes
P.O. Box ******
New Orleans, LA 70179
E-mail: abitxm@r.postjobfree.com
Objective
To obtain a position in Administrative Assistant so that I may provide
office support with my extensive computer & organizational skills.
Customer Assistant, AT&T, Metairie, LA- 2008-Present
Consistently meets and exceeds company metric goals for customer service
and call efficiency. ~Assist customers with service registration and
equipment set-up, installation, e-mail creation, DSL physical line signal
strength testing, network and computer troubleshooting ~ Utilize multi-line
phone system to coordinate with other departments in order to resolve
customer issues or provide additional support
Special Event Production Assistant, Montana Productions LLC, New Orleans,
La - 2007-Present
Prepare administrative documents for group mail-out, file documents and
answer multi-line phone system ~ Assist staff and artists in resolving any
issues pertaining to event, coordinate distribution, collection and proper
filing of daily sales reports, monitor compliance with vendor licensing and
sales tax documents ~ Provide on site and administrative support for staff
and artists at two major events, Essence Music Festival and The Voodoo
Music Experience.
Sales Associate, Aerosoles, New Orleans, La - 2006 - 2007
Exceeded daily sales goals as well as being one of the top sales people in
the store, assured that all customers were greeted within seconds of
entering store, performed transactions via POS system~ Maintained and
organized sales floor as well as stock room.
Special Event Production Assistant, New Orleans Jazz & Heritage Festival -
2004 - 2007
Provided clerical and administrative support to the art and crafts
department at N.O. Jazz Fest as a high school intern and hired as regular
event staff after high school ~ Prepared administrative documents for group
mail-out, filed documents, and answered multi-line phone system ~ Provided
on site support for major events -- New Orleans Jazz & Heritage Festival
and Essence Music Festival.
Phone Bank Operator, University of New Orleans-Financial Aid Department -
2006
Utilized a multi-line phone system to take incoming calls from students and
parents with questions about the financial aid process ~ Provided
information about loan & grant status as well as directed callers to their
appropriate Financial Aid consoler as needed.
Education
Delgado Community College-Business Administration 2007-2009
University of New Orleans-Political Science-2006-2007
New Orleans Charter Science and Mathematics High School - Diploma, 2006
New Orleans Center for Creative Arts (NOCCA) - Drama and Theatre 2004, -
2005
Skills
Exceptional analytical, technical & troubleshooting abilities ~ Excellent
verbal and written communication skills ~ Excellent customer service and
sales skills ~ Ability to multi-task, prioritize and meet production
deadlines ~ Excellent organizational skills ~ Software: Windows and
Macintosh based platforms ~ Proficient in Microsoft Word, PowerPoint, Excel
as well as parallel programs on Macintosh ~ Ability to learn new material
and adapt to new situations quickly ~ Exceptional interpersonal and
leadership skills with an ability to communicate to a diverse group of
people ~ Great team player
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