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Medical Assistant Customer Service

Location:
Spokane, WA, 99201
Posted:
September 21, 2010

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Resume:

Laurel Shelton~**** B ~ Valley, WA ***** ~ 509-***-****

Mailing address: PO Box 703, Chewelah, WA 99109

OBJECTIVE: To secure a long term position as a Medical Assistant in a

friendly, and patient oriented environment where teamwork is encouraged.

Summary of Qualifications:

. Extensive customer service experience

. High standard of professionalism and work ethics

. Strong multi-tasking skills

. Easy rapport with diverse population

EXPERIENCE:

January 2008 - Present 2009 Minor and James Medical

Seattle, WA

Medical Assistant: Float Pool

. Daily assignments in a large, 80 + physician practice. With

satellite clinics located in;

Bellevue, Mercer Island, Issaquah, Nordstrom Tower in downtown

Seattle.

Process patients in Internal Medicine, Rheumatology, Nephrology,

Neurology,

OB/GYN, GI and ASC coverage and also with the Allergy Department and

patient testing. Use of the Electronic Medical Record (EMR) to track

patients' vitals, look up testing results and to track and fill

patient medications as directed by the physician.

. Worked the walk-in Flu Vaccination Clinic during

October/November 2008.

. Covered for the Refill Desk on as needed basis due to my computer

skills and having

worked with many of the physicians, I knew of their preferences which

gave us easier access to refill and track patients' medications.

. Utilized multi-line phone system; Prior Authorization procedure;

Set up of

Multi-faceted appointments for patients as needed, including x-

ray, CT scans,

Bone Density (DEXA) Scans, routine lab work, and other duties

as assigned.

. Proficient in the use of the medical computer format with NexGen

and Epic.

. Set-up and stocking of rooms for each specialty with which I

worked.

September 2007 - November 2007 SeaMar

Seattle, WA

Medical Assistant:

. Process multiple patients (in an acute-care wing); weight, height,

temperature, blood pressure, O2 sensor; and describe reason for

patient's encounter.

. Set-up and assist with specialty exams: (gyn/pap, rectal exam;

ear lavage, toenail removal, cellulitis drainage-packing, and

bandaging, audio and vision screening)

. Assist with well-child exams, and vaccinations for children and

adults.

. Assisted on Saturday's and evenings for Asthma Clinic.

Resume- page 2

2007 - Clinical Externship US Health Works Urgent Care

Federal Way, WA

Medical Assistant: Completed 200 hours on the job training

. Charting patient's chief complaints, vitals, medications, and

allergies.

. Communicating to patient special instructions/orders from the

physician

. Experience in performing UAs, ear lavage, room and instrument set up

for specialty exams, assisting with minor surgery, (one of which was

assisting the physician with suturing a young man's thumb back

together. I was calm and quick to respond, and used correct medical

procedures while re- assuring the patient).

May 2007 - May 2007 Provant Health Care Fair

Renton, WA

Medical Assistant: Administered bone density pre-screenings on

hundreds of attendees.

Resume- page 2

September 1994-July 2006 Chewelah School District

Chewelah, WA

Para Educator for grades 6-12

. Assisted students in learning during the Title 1 Reading and Learning

Assistant Program (LAP Math) classes.

. Assisted as a One-on-One Para for Autistic students and supervised the

Occupational and Physical Therapy Program.

. Experienced in office skills; greeting the public, managing the office

during school hours, maintained computer programs, copied, faxed,

answered multi-line phone system, filed, assisted in filling out

purchase orders and submission of order requests, and utilized school-

wide intercom system.

Education:

2006-2007 Pima Medical Institute

Renton, WA

Medical Assistant Certificate

2005-2005 Washington State Para Educator Equivalency Test

Certified

199*-****-*** hours of specialty classes, WEA

Certified

1974-1974 Deer Park High School Diploma

CERTIFICATES:

* CPR/FIRST AID, HIV/AIDS, *HIPAA, *OSHA, Blood-borne Pathogens



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