Manager Technician
Resume:
Jeremy Morales
Caldwell, ID
Jeremy is a Dell certified Desktop Support Specialist with over 8 years
experience. He is an expert in troubleshooting Xerox printers, coordinating
visual teleconference calls, and troubleshooting all PC connectivity issues
and configurations. Jeremy is dedicated and hardworking, both independently
and as part of a team. He is a quick learner and is ready to learn the
newest things in technology. His experience in supporting audio visual
equipment, desktop support, hardware evaluation, incident analysis and
recovery will all how to contribute to the growth and success of the any
organization.
Professional Experience
Dell/Perot Systems 11/2008 to 8/2010
Desktop Support Technician
Provide desktop support to URS personal, locally and remotely
Demonstrative knowledge in Office 2003/2007, Active Directory and Windows
XP.
Knowledgeable in the use of the Remedy service desk system
Experienced in troubleshooting, network and software issues.
Responsible for handling virus help desk tickets, including definition
updates, malware cleanup, and virus removals
Responsible for handling inventory issues using WinInstall software
Provide Xerox multi-functional device and HP printer support to URS
personal locally and remotely
Provide end user support with audio visual equipment
AP Professionals - subcontractor to Perot Systems 09/2008 to
11/2008
Audio/Visual Technician
Provide Xerox multi-functional device support to URS personal
Provide end user support with audio visual equipment
EDS, Boise ID 12/2007-06/2008
Help Desk Coordinator
Provide technical help to U.S. Navy personal
Provide Microsoft Active Directory support for Windows 2000 and XP
operating systems
Troubleshoot and support Xerox and HP printers
Troubleshoot and support Dell laptops and desktops
Support Common Access Cards (CAC)
Seek Technologies, Nampa ID 10/2007-12/2007
Computer Technician
Receive and process trouble tickets
Troubleshoot, diagnose, and fix computer, printer, and POS equipment
Dell certified
U.S. Marine Corps, Yuma AZ 09/2002-09/2007
Service Disabled Veteran 20%
Manager 05/2007-09/2007
Assist the Officer in Charge in tasks
Maintain records of users and assets
Coordinate Visual teleconference calls
Operate audio visual equipment
Assist in the handling of Executive's questions and concerns in regard to
the information technology department
Assistant Manager 03/2006-05/2007
Coordinate Visual teleconference calls
Assist network manager in daily operations, maintenance, and
troubleshooting of a large, adaptable network
Consult and purchase new equipment and software for department
Manage 15 employees
Network technician 06/2003-03/2006
Perform daily network monitoring
Perform daily backup on a schedule
Purchase new equipment and software
Repair any software and hardware issues on servers, desktops, and laptops
Repair any network cable issues including CAT-5e and fiber optic
communication lines
Certifications
DCSE Personal maintenance Exam - Optiplex Certification Version 6
(Non-DSP)
DCSE Personal Maintenance exam - Latitude Certification Version 6
(Non-DSP)
Associate Server Certification V8.0
Point of Sale Product Certification
DSP Televisions - 4200 Plasma TV
DMS (Non-DSP) - Vista
Printers - Dell 5100cn - Certification
Printers - Dell M5200n - Certification
Printers - Dell 1600n - Certification
Dell Soft Skills - Certification
Trusted Advisor for Field Service
DSP Televisions - TV 101 Certification
Basic Wireless Technology - Certification
DMS (Non-DSP) client Softskills - Certification
Foundation 2007 Portables
Education
Defense Message Specialist
Studied x.400 communication networks and encryption of email
Data Network Specialist
Studied TCP/IP implementation, installation, troubleshooting and management
of Windows Server 2000, Exchange 5.5, and Windows NT/2000/XP
Studying to achieve a CCENT certification with the goal of receiving
a CCNA
Contact this candidate