Customer Service Representative

Carol Brown 256-***-****

*********@*****.***

Profile:

• Over 10 years in customer service experience

• People oriented communicator that works well within a team or independently

• Detailed oriented, organized, and dedicated

• Proficient in the SAP system

• Proficient in Microsoft Word, Outlook, Lotus Notes, and the J.D. Edwards AS/400 System

• Able to utilize Excel and PowerPoint

Professional Experience:

Customer Service Representative (4/08 to 6/10) International Paper, Decatur, AL

• Took care of numerous accounts including some of the largest accounts at IP

• Entered orders and general customer information

• Researched AR issues

• Responded to customer needs and inquiries

• Communicated with customers daily by fax, email, or phone

• Kept files and scripts up to date

• Filed confirming orders, change notices, and other correspondence

Customer Service Representative (10/05 - 12/07) Wolverine Tube, Inc., Decatur, AL

• Took care of a multi million dollar account and 3rd largest account

• Entered orders and general customer information

• Assisted in training co-workers

• Submitted quotes to customers

• Coordinated shipping and delivering customer’s orders

• Responded to customer inquiries (order status, product and delivery information, and terms and

conditions of sale) by email, phone, or fax

Senior Customer Service Representative (9/94 - 10/05) Copeland Corporate, Hartselle, AL

• Utilized customer’s production forecast to facilitate and meet customer’s production needs

• Supervised co workers when the customer service manager was out of the office

• Was responsible for multi million dollar accounts and the largest account

• Trained new customer service representatives

• Communicated to customers daily by email, fax, or phone

• Modified shipping list to improve and facilitate efficiency

• Delegated and divided work load to provide greater efficiency

• Developed draft of ISO required process development book for customer service department

Teller (11/86 to 07/89) SouthTrust Bank of Hartselle, Hartselle, AL

• Processed customer deposits and withdrawals

• Assisted with reconciling the bank vault

• Processed money orders and shared responsibility with giving customers access to their safety deposit

box

Education:

Secretarial Certificate - (1986) Calhoun Community College, Decatur, AL

Attended several seminars on customer service

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