Customer Service Assistant

Gloria Aguilar

*** ******* **. ***********, ** **307

661-***-****

OBJECTIVE

To obtain a full time or part time position in a challenging work environment.

HIGHLIGHTS OF QUALIFICATIONS

Customer Service Skills:

•

• Reliable, adaptable, and a quick

• Always follow confidentiality

learner

• Able to represent a company with guidelines

• Self-motivated and excellent

professional appearance and manner

• Punctual and efficient employee manager of time

• Able to work well under pressure

and deadlines

Front Office Skills:

•

• Proficient in Eaglesoft (dental)

• Make/ reschedule appointments

• Proficient in Microsoft Excel

• Ability to type 40 words per minute

• Proficient in Microsoft Word

• Familiar with Dolphin software

Communication Skills:

•

• Can follow verbal and written Spanish

•

instructions Answer phones/ Good phone

• Bilingual- read, speak, write in etiquette

EDUCATION

San Joaquin Valley College Bakersfield, CA

Associate of Science Degree January 18, 2010

Dental Assisting Program

Dean’s List (All throughout the school year and current GPA is 3.7/4.0)

Bakersfield High School Bakersfield, CA

Diploma

Certificates of Achievement for 3.0 GPA

WORK HISTORY

Front Office Clerk-Bakersfield, CA 03/23/10 to 06/16/10

Department of Human Services-Ms. D. Payne, Supervisor

Greet and check in clients for the social workers, answer the phone and properly direct the

clients, open cases, do the mail runs, scan or image confidential documents and properly dispose

of them.

Extern Dental Assistant-Bakersfield, CA 12/7/09 to 01/18/10

Bakersfield Orthodontic Dental Group-Dr. Mendivil, DDS

Sterilizing dental instruments, setting up trays for other assistant who patients in the treatment

room, remove and place the elastic ligature ties and wire ligature ties, change the archwire and

take impressions.

Volunteered Dental Assistant- Bakersfield, CA 06/09 to 07/09

19 Street Dental Practice- Dr. Govindji, DDS

Volunteered at general office and started of sterilizing, setting up trays, assisted the doctor. I also

did front office work such as answering phones, making appointments, reschedule appointments.

Instructional Aide- Bakersfield, CA 08/06 to 11/06

Kern County of Superintendent of Schools

Teaching basic material to autistic children in an after school program. The material taught were

numbers, shapes, ABC’s, colors, how to dress, how to use the bathroom, etc. It was a fast pace

working environment and I had to learn how to properly deal with children, fast.

Contact this candidate