Customer Service Project Manager
Resume:
Elizabeth McKean
*** *********** ****, ***********, ** 32301 • 757-***-**** • abitvc@r.postjobfree.com
Education
Florida State University Tallahassee, FL
Bachelors of Science Degree in Social Science, April 2010
Minor: Education
Job Responsibilities and Experience
Tallahassee, FL Contemporary Service Corporation 09/2010 – Present
Event Staff
• Serve as a greeter for each event assigned.
• Use effective interpersonal skills in order to deal with guests and the public.
• Professionally assist guests with determining their seat locations; escort guests to seats if required.
• Observe and report matters of concern to supervisors.
• Notify police, fire department or emergency medical services of problems if requested or otherwise warranted.
Chesapeake, VA Food Lion LLC 10/2002 – 12/2009
Customer Service Representative (CSR) and Sales Associate
• Issued receipts, refunds, or credits due to customers.
• Pitched sales promotions and informed customers of events.
• Trained and supervised new employees.
• Received payment by cash, check, credit cards, vouchers, or automatic debits.
• Established or identified prices of goods and tabulated bills using cash registers and optical price scanners.
• Earned recognition as a role model and was a frontrunner in sales competitions.
Tallahassee, FL Florida State University Housing 08/2008 - 04/2009
Administrative Assistant
• Operated telephone switchboard to answer, screen and forward calls to the appropriate staff member.
• Greeted guests and clients, determined nature and purpose of visit, and directed or escorted them to specific destinations.
• Provided information to fellow workers and supervisors.
• Utilized Microsoft Office to create and edit business documents.
• Performed clerical responsibilities including filing requests, behavior, and incident reports.
• Received packages and organized and filed mail.
Tallahassee, FL Delta Nu Zeta 08/2005 - 04/2006
Fundraising Chair
• Supervised organization members by assigning work, reviewing progress and assessing performance.
• Motivated supporters to maximize funds raised.
• Intensified and heightened awareness of organization.
• Organized events and informed local businesses about events.
• Recruited organization members and volunteers for events.
• Produced media and supporting materials to effectively raise funds for sorority.
Chesapeake, VA International Federation of Association Football (FIFA) 2001 - 2003
Soccer Referee
• Officiated soccer games and maintained standards of play to ensure that regulations were observed.
• Inspected sport equipment and examined participants to ensure compliance with event and safety regulations.
• Instructed participants on the rules and regulations governing the sport.
• Recognized for exemplary performance and was requested by name to officiate games.
References
Jackie Foster
Supervisor, Contemporary Services Corporation (CSC)
Linda Criger
Customer Service Manager, Food Lion LLC
Randy Brown
Coordinator of Housing, Smith Hall, Florida State University Housing
Cassandra Belyea
Character Reference, Project Manager, Florida Department of Revenue
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