Customer Service Manager

Donald A. Woods

Madison Heights,MI 615-***-**** -

abitv6@r.postjobfree.com

Objective Obtain a challenging career with a company that will

benefit from my training and experience.

Experience Installation Technician

Dish Network, Nashville, TN

September 2008 - January 2010

Dish installation to new customers

Disconnect service for customers that no longer want

service

Trouble shoot problems

Provide exemplary customer service

Provide timely service to meet customer needs

Manage follow up on customers that have continuous

problems due to their location

Utilize all safety equipment as instructed

Warehouse / Mixer

Doug Jeffords, Franklin, TN

February 2008 -September 2008

Mix ingredients using industrial mixer

Load prepared materials on to trailer insuring

delivery deadline

Maintain cleanliness of warehouse as well as mixer

Meet ship dates with full orders

Assist Manager in daily activities

Adhere to all FDA rules and regulations regarding food

preparation and handling

Assist other team members when needed to insure their

deadlines are met

Installation Technician

Comcast Cable, Nashville, TN

April 2007 - February 2008

Install cable to new customers

Disconnect service for customers that have either

moved or have not satisfied their agreement with

Comcast

Trouble shoot problems with customers cable or

internet

Provide exemplary customer service

Install internet usage for new customers

Provide timely service to meet customer needs

Manage follow up on customers that have continuous

problems due to their location

Assist in training co-workers and newly hired

employees

Utilize all safety equipment as instructed

Exceed the goals and expectations set forth by the

company and my direct supervisor

Satisfied requirement of working atop a telephone poll

with extreme caution

Operations Technician

General Motors, Spring Hill, TN

June 2006 - February 2007

Assembled inside paneling of door for Saturn Vue

Trained with birds beak machine

Worked on assembly line in ION cockpit

Trained new employees as they were added to the team

Attached fabric to lock pillar

Rotated to different jobs throughout the plant as

directed

Sales Professional

Alexander Chrysler Jeep, Franklin, TN

February 2006 - May 2006

Responsible for greeting customers upon initial visit

Provided extensive knowledge on products sold

Assisted customer in selecting vehicle that best

suited their needs and financial situation

Guided customer through start to finish of vehicle

purchase

Followed up with customer after purchase to determine

satisfaction

Provided assistance to other departments in the

dealership as needed

Transitional Employee

Allstaff, Columbia, TN

January 2006 - February 2006

Worked at Doug Jeffords as temporary employee

Responsible for measuring weights of ingredients

according to recipes

Maintained cleanliness of work area

Loaded full barrels on to trucks for delivery

Account Manager

Imperial Collection Company, Reno, NV

June 2005 - August 2005

Obtained technical and procedural knowledge to

identify, analyze, and determine course of action that

would achieve work related objectives.

Identified the root cause of a situation, using all

resources available to find and support positive

solutions for the customer.

Took call ownership, offered alternative solutions to

satisfy customer needs with minimal assistance

Anticipated potential account related issues and took

necessary steps to prevent them.

Accessed and documented customer accounts as required

by call handling guidelines.

Prepared and submitted accurate requests for

processing.

Managed and prioritized assignments and specialty

skills to achieve objectives and maximize personal

productivity.

Completed timely follow-up to ensure customer concerns

were resolved.

Identified and documented the root cause of

delinquency and offered appropriate remedies while

educating customers on impact of delinquency.

Attempted to obtain payments via method appropriate

for severity of delinquency.

Made appropriate business decisions.

Education Studied Graphic Design

Schoolcraft College, Livonia, MI

1996-2001

Interested in finishing the degree program

Diploma

Tinkham School, Westland, MI

1992 - 1996

Diploma Received

Interests My passion is art. I enjoy drawing, painting, and

building projects.

References References are available on request.

Contact this candidate