Customer Service High School

Kelli Heiler

**** ****** **. ********, ** ***** 716-***-****

OBJECTIVE

To obtain a position as a Fashion Assistant.

EDUCATION

Bachelor of Science, Music Education

Roberts Wesleyan College; Rochester, NY

GPA 3.44/4.0 May 2009

TEACHING EXPERIENCE

Student Teacher, Churchville-Chili High School, North Chili, NY

(Jan-March 2009)

. Developed lesson plans for teaching grades 9-12 in Choir, Guitar,

and Piano

. Taught New Songs to Choir, Guitar, and Piano students

. Helped with the middle school musical "Guys and Dolls"

. Created Bulletin Boards, helped with program, and helped create

tickets for musical

. Attended Staff Development Day

Student Teacher, Canal View Elementary, Spencerport, NY (March-May

2009)

. Developed lesson plans for teaching grades K-5 including a Boces

class in general music.

. Taught basic concepts of music (ex- rhythm, steady beat, pitches)

. Used Microsoft Word, PowerPoint, and Internet to create Lesson

plans

. Taught lessons alone and while being observed

. Attended Staff Development Day and School Assemblies

RELATED EXPERIENCE

Front Desk Associate, Courtyard by Marriott; Brighton, NY (July

2010-Present)

. Duties: Answering Telephones, Transferring phone calls,

answering customers questions, customer service, using computer

system to check guests in and out, making Starbucks coffee in the

Bistro, handling money, credit cards, and gift certificates.

Nature's Marketplace Demo, Wegman's Food Markets; Pittsford, NY

(February 2010-August 2010)

. Duties: handling food, preparing food, answering customer's

questions, customer service, explaining health benefits of food,

cleaning, reporting products used.

Voller Athletic Center, Roberts Wesleyan College; Rochester, NY

(October 2007- December 2009)

. Duties: Answering the phone, transferring phone calls, signing

people up for memberships, cleaning, paperwork, creating slides and

running Microsoft Power Point Slideshow, training new employees,

customer service, supervising.

. Achievements: Employee of the Month

Mail Room, Roberts Wesleyan College; Rochester, NY (August 2009-

December 2009)

. Duties: Sorting and organizing mail, distributing packages and

mail to students, forwarding mail, customer service, and working

with mailroom computer program.

Observation Participation Experience (OPE), Roberts Wesleyan

College; Rochester, NY (2006-2008)

. Visited local classrooms throughout Rochester, NY to Observe

Teaching

. Visited local classrooms throughout Rochester, NY to Practice

Teaching

. Created Lesson Plans to teach a variety of ages

Dance Class Assistant, Dance Arts Academy, Olean, NY 14760 (2000-

2003)

. Helped Instructor teach young age tap dance students

. Lead the class in new dance techniques

. Helped by teaching students routines to new music

. Took attendance, played music, and helped keep the class

organized

ACTlVITIES/HONORS/SKILLS

Activities and Honors- High Dean's list, Who's Who among American

High School Students, Arch Ambassador, Area All State Vocal Choir.

Skills- Knowledge of Microsoft Office for Microsoft Word, Excel,

and Outlook.

References available upon request

Contact this candidate