Customer Service Office

Dana Kis

209-***-**** **** White Pine Way - Hughson, CA 95326

abitsq@r.postjobfree.com

OBJECTIVE: Office Position

Career Profile

* Knowledge of administrative and clerical procedures and systems such as

word processing, managing files and records, transcription, designing

forms, and other office procedures and terminology, knowledge of

principles and processes for providing customer and personal services is

the background I would bring to this position.

BUSINESS SKILLS

( Critical Thinking ( Typing 40+ wpm ( Time Management

( Microsoft Excel ( 10-Key 120+ kpm ( Social

Perceptiveness

( Microsoft Word ( Customer Service ( Strong Computer

Skills

( Phone Etiquette ( Alpha+ Filing ( Quality Work Ethic

PROFESSIONAL EXPERIENCE

V Office Equipment: Ability to operate computers, telephone systems,

calculators, copiers, scanners, and fax machine

V Computer Literate: Internet, email, research, detect and obtain

information

V Microsoft Word: Mail Merge; Envelopes and Labels; Tables; Business

Letters; Memorandums; Reports; Letterhead; Desktop Publishing; Flyers;

Professional Writing and Editing Tools

V Microsoft Excel: Spreadsheet Formulas; Charts; Budgets; Projections;

Functions including IF and VLOOKUP; Database Management; Working with

Multiple Sheet Workbooks; Templates and Graphics; Editing Large

Worksheets

V Customer Service: Greet visitors, communicate with customers, employees,

and upper management to answer questions, disseminate and explain

information

V Filing: Label, maintain, update, copy, sort, file, and stock records of

office activities

V Mail: Answer correspondence, open, sort, route incoming, and prepare

outgoing mail

V Money Handling: Cashiering, collect, count, and disburse money

V Telephone Correspondence: Answer questions, record messages

WORK HISTORY

Clerical Aide, Community Services Agency Aug, 2009 - Sep. 2010

Sales Floor Associate, Wal-Mart Aug, 2004 - Feb. 2005

EDUCATION

Goodwill Industries of San Joaquin Valley, 2010

Inc., Modesto, CA

Office Technology Certificate

Certificate of Achievement in 16-week intensive course including:

Microsoft Word; Excel; Filing; Customer Service; Typing; 10-Key;

Grammar; Math; Reference; Office Equipment; Office Practice; and

Business Forms

El Cajon Adult School

GED

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