Alexis B. Fangmann

***** ****** ******** *****

Tampa, Florida 33647

813-***-****

abitql@r.postjobfree.com

Summary of Qualifications

A result oriented professional with a successful history of keeping current

with industry, legal and regulatory standards and trends. I am skilled at

interacting with customers, clients, and all levels of co-workers and

service providers. Searching for an Employer that enjoys what they do and

wants their employees to as well. I desire meaningful employment that

provides demonstrable benefits to others rather than simply generating

paperwork. A team player producing high quality work and consistently

exceeds goals.

PROFESSIONAL EXPERIENCE

Harris and Riviere

Tampa, Florida March, 1989-

September, 2009

Legal Assistant

.Conduct initial client interviews/assessments and disposition

.Effectively communicated with all parties including insurance adjusters,

case managers, attorneys and other officers of the court as well as

medical

providers

.Summarized and created reports in specific case Counsel handling

.Updated and reviewed each file monthly

.Discussed recommendations for direction and handling of the case

.Generated various documents to facilitate legal proceedings

.Prepared documents tracking all financial transactions and disbursement of

funds eliminating client confusion regarding receipt of monies

Harris& Riviere (April,

1990 - September, 2001)

Office Manager

.Interviewed and trained new employees

.Created manual for new file creation

.Served as critical contact for the security system monitoring service

.Primary liaison for sales representatives, business and service providers

.Coordinated building maintenance and upkeep

.Ordered office and business supplies

.Implemented and documented case closure procedures and record

retention program

Harris & Riviere (April,

1990 - September, 2001)

Bookkeeper

.Maintained the firm's Trust Account including reconciliation and transfer

of funds as

necessary to service the case.

.Generated documentation in accordance with all regulatory requirements

.Maintained firm's Operating Account including reconciliation, accounts

payable, transfer of

funds as appropriate

.Maintained General Account for payment of all accounts relative to

building and premises'

charges and expenses

.Payroll function coordinator: verified deductions, vacation, and sick pay

in accordance with

office policy

.Processed A/R and timely followed up on any remaining balance.

Harris & Riviere (July, 2002

-September, 2009)

Part-time- Legal Assistant

.Performed or reviewed initial client interviews/assessments and

disposition for Workers'

Compensation and Social Security cases

.Effectively communicated with all parties including insurance adjusters,

case

Managers, attorneys and other officers of the court as well as medical

providers

.Updated and Summarized records and correspondence in preparation for

counsel

.Reviewed all open files monthly

Various Insurance Companies June, 1979 -

March, 1989

And/or Third party Administrators

As a Workers' Compensation adjuster spoke with Employers, Injured Workers,

Physicians and Attorneys. Determined compensability and verified correct

benefits being issued. Have an extensive working knowledge of Florida

Statute 440. If a claim or particular aspect was denied, litigation was

prepared for counsel.

I briefly handled Group insurance. Reviewed insurance claims and approved

payment as determined in accordance with contract. I was rapidly

transferred to customer service utilizing my skills more effectively. I

spoke with members regarding coverage by their plan.

At an Independent Insurance Agency I spoke with both the insured and

insurance companies. Prepared quotes, made changes to the policies

(endorsements) prepared claims, forwarded renewals with bills, collected

and deposited payments. Prepared cancellation notices when payment was not

timely rendered.

SKILL SET INVENTORY

Customer Service

.Adept at quickly earning trust of client or customer

.Resolved issues prior to client changing counsel or approaching Bar Assoc.

.Adept at communicating with agitated callers while calming and discerning

the core issues

.Handle issue promptly allowing counsel to move to next file

.Ability to guide parties to mutually agreeable resolutions

.Excellent verbal and written communication with the ability to direct the

communication to specific audience

.Accept responsibility for errors but rectifying the issue as prime import.

Industry Related

.Working knowledge of Workers' Compensation, Social Security Injury

.Handled initial office set up and notification letters to Carriers

.Completed and submitted forms timely as required by the particular claim

being pursued

.Significant exposure to various Homeowners, Motor Home, Automobile, and

Health insurance policies

.Extensive knowledge of legal, medical and insurance terminology

.Assured file progression by monthly file review

PC Applications

.MS Office (Word, Outlook)

.Quicken

.QuickBooks

Certifications/Licenses

.Licensed to teach early childhood and elementary grades - expired 6/1989

.Licensed to handle Florida Workers' Compensation Adjuster-expired 4/1989

.Notary Public - expired 12-2009

Education

.University of Tampa- B.S. in Elementary Education

.Hillsborough Community College and University of South Florida

C.L.E. -for teaching certificate

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